Esther Araoye

Experience

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  NNPC

  Aug 2007 - Sept 2008

  Secretary to Manager Project Finance (NYSC)

  • Reporting and invoicing • Contributed to and participated in team meetings and activities. • Reception of company’s visitors.• Keying of enquiries and resolutions on the database.• Manage the effective delivery of customers wants or queries• Office Administrative duties.

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  Carol and asmau oil and gas company

  Nov 2008 - Jan 2010

  Accountant

  • Preparation of the company’s financial report• Preparation of the payroll for the staffs• Proper auditing of company’s income and expenses.• Team monitoring to ensure proper service delivery• Technical and maintenance.

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  DRS Data Services

  Apr 2011 - Nov 2013

  Projects and Accounts Officer (Contract Role)

  • Dealing with enquiries and answering calls from new and existing customers.• Suggesting solutions to customers in a positive manner. • Dealing with all escalated complaints and enquiries efficiently and effectively.• Delivery of unplanned client training to reduce future call volume • Giving customers information about company services and products. • Recording all queries and making notes on logging software.

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  Peverel

  Sept 2012 - Dec 2012

  Customer Account Officer

  • Provision of excellent internal and external customer service ensuring all queries are resolved in a timely manner meeting the service level agreements.• Processing interest on arrears where relevant for cases to be sent for legal action• To follow up queries raised by email, telephone or letter ensuring that any issues are addressed and responded to.• To take telephone calls and payments by Credit and Debit Card where relevant.

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  Santander Bank, N.A.

  May 2013 - Nov 2013

  Accounts/Customer Service Executive

  • Ensuring the smooth running of basic banking transactions. • Looking after the short term and long term funding requirements of business clients and individual customers. • Advising clients on mortgages and raising loans• Handling customer queries face to face, over the phone or via correspondence. • Marketing new financial products and services. • Analysing financial reports.• Verifying customer data to detect and identify financial fraud• Opening new bank accounts for individuals and companies Show less

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  Sears security limited

  Dec 2013 - now

  Customer Account executive

  • Daily Coordination, Handling the payroll and management of over 150 personnel.• Responsible for the maintaining of account ledgers and perform account reconciliation.• Preparing periodic reports to compare budgeted costs to actual cost.• Recommend, develop and maintain solutions to financial problems of the business.• Build, improve and maintain effective relationships with both clients and the personnel.• Identifying and acquiring new clients through networking and referrals to grow portfolio. Show less