Shabrina Brice

Experience

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  The Home Depot

  Sept 2013 - Nov 2018

  Operations Support Specialist

  •Collaborated with 14 departments to facilitate effective communication•Resolved 8 operational issues daily, and ensured seamless coordination of activities•Improved customer satisfaction rate by 15%, helped the company increase productivity by 5%

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  MUSC Health Lancaster Medical

  Mar 2014 - Feb 2016

  Patient Service Representative

  •Collaborated with 5 health care workers daily, worked closely with nurses, doctors, and other healthcare professionals as part of a multidisciplinary team•Supported and reassured 20+ patients and their families daily. Increased the patient's satisfaction rates by 30%

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  AmerisourceBergen

  Oct 2018 - now

  Patient Service Representative

  ● Consistently ranked in the top 25% of performers at AmerisoureBergen, demonstrating exceptional productivity and delivering excellent customer service● Analyze patients insurance and demographics to determine if their income is below or exceeds the 5% poverty level● Exercise judgment within defined standard operating procedures to determine appropriate action● Grow sales by 35% using Salesforce to deliver personalized interactions, resolve issues, and build long-lasting relationships● Utilize communication tools to collect information from the customers, providers and patients resulting in 75% increase of patients being approved for the program● Communicate and show empathy to 25 patients, 15 insurance companies, and 10 healthcare providers daily Show less

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  Harbor Freight Tools

  Oct 2021 - Oct 2022

  Sales Representative

  ●Demonstrated product knowledge by explaining features, benefits, and usage to over 80 customers daily, resulting in 35% increase in sales and customer satisfaction●3 times employee of the month, consistently exceeded sales goals and received positive customer feedback

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  Careerist

  May 2023 - Jul 2023

  Sales Engineer Internship

  ● Used Discovery & Qualification to create proposals and deliver best customer experience● Utilized persuasion & objection handling to upsell and cross-sell services and products● Created demos, proposals, invoices, and presentations● Collaborated with sales, marketing, technical and management teams to develop solutions● Skillfully negotiated and closed sales, contributing to revenue growth and customer satisfaction● Communicated with customers simultaneously to manage their portfolios via internal CRM to keep them up-to-date and to increase customer retention rate Show less