Eddy Samaha

Experience

• 

  Massachusetts Institute of Technology (MIT)

  Jun 2008 - Aug 2008

  • Analyzed the lapping frequency of different felines according to size and weight • Modeled the chemotactic response of marine microorganisms to resource patches

  • Summer Intern

    Jul 2008 - Aug 2008

  • Summer Intern

    Jun 2008 - Aug 2008
• 

  California Center for Innovative Transportation (CCIT)

  Aug 2009 - May 2010

  Graduate Student Researcher

  • Designed an ad-hoc 802.11 network by using an existing WiMAX network as an access point

• 

  University of California, Berkeley (UCB)

  Jan 2010 - May 2010

  Graduate Student Researcher

  • Studied the design of the current California High Speed Rail proposal

• 

  Amadeus

  Jan 2011 - now

  • Managed the sales engineering activities for the North America (NORAM) region as part of the Airline Distribution Sales team by thoroughly understanding our airline customers to better identify, propose and size key distribution sales opportunities• Acted as the New Distribution Capability (NDC) champion for the Americas region where I led the different airline engagements as well as any ongoing NDC projects in the region• Defined the strategy for NORAM’s distribution based on customers’ major business drivers and provided inputs to our global distribution portfolio team for the evolution of our solutions in order to boost adoption• Served as the bridge between the commercial organization and the functional streams to determine how our products and services could be designed or modified to build the most appropriate solutions for our customers• Provided functional and technical support to the extended account teams in order to turn our products into solutions that match our airline customers’ requirements• Advised our airline customers on the best use of distribution solutions and provided consultative support on complex subjects• Contributed to value propositions to new prospects by adapting the solutions proposed to their airline business models Show less • Led a team of technical business analysts responsible for Amadeus Hotel IT Rates deliverables based on client requirements and production schedules.• Assisted, guided, motivated and ensured team development based on continuous assessment of the team’s needs. • Developed appropriate project plans with work breakdown structure and risk mitigation/contingency plans for quality technical solution deliveries.• Worked on identifying and running continuous improvement initiatives to improve the quality of deliverables, efficiency and team productivity.• Ensured regular status reporting to stakeholders, relayed organizational information to team members and promoted the visibility of the work done by the team.• Contributed to maximizing operational efficiency, business growth and customer’s satisfaction. Show less • Project Planning and Management:Defined project scope and schedule while focusing on regular and timely delivery of value; organized and lead project status; prepared and distributed progress reports; managed risks and issues; corrected deviations from plans; performed delivery planning for the project• Team Management:Managed a cross-functional project team of 50-100 spread across different sites; Assisted in team development while holding teams accountable for their commitments; removed roadblocks to their work; leveraged organizational resources to improve capacity for project work; mentored and developed team members• Product Owner Support:Supported the Product Owners in assigning project deliverable priorities and managing customer expectations for project deliverables; managed stakeholder communications and helped to keep an effective system of project governance• Process Management and Improvement:Defined and managed a well-defined project management process and championed ongoing process improvement initiatives to implement best practices for Agile Project Management• Team building:Promoted empowerment of the teams; ensured that each team member is fully engaged in the project and making a meaningful contribution; encouraged a sustainable pace with high-levels of quality for the teams Show less • Worked with customers and the commercial team to strengthen our partnerships and ensure quality deliveries and successful rollout• Acted as a technical point of contact between internal and external stakeholders• Analyzed user needs and provided analysis of requirements to enhance the system• Composed high-level product designs and wrote functional specifications• Ensured transition of requirements to the engineering team and conveyed a good understanding of the customer’s business and functional needs• Collaborated with marketing, sales, legal and other departments to deliver value to customers• Created test plans and scripts, executed functional and non-regression testing Show less • Designed solutions for airline ticketing• Analyzed business requirements submitted by product management• Coordinated with relevant departments to identify interaction with other Amadeus solutions and assure functional compatibility• Carried out functional walk-throughs of the product with the development team and product management• Wrote functional specifications• Delivered test plans and test scenarios• Participated in functional product reviews & workshops• Provided functional support for customers Show less

  • Director, Account Management

    Jan 2022 - now

  • Manager, Sales Engineering

    Dec 2017 - Jan 2022

  • Team Lead, Technical Business Analysis

    Apr 2016 - Dec 2017

  • Technical Project Manager

    Jun 2014 - Mar 2016

  • Technical Business Analyst

    Mar 2013 - May 2014

  • Product Development Analyst

    Jan 2011 - Feb 2013
• 

  Massachusetts Institute of Technology

  Jan 2019 - now

  Member of the Application Review Committee

  • Served as a member of the MIT Summer Research Program (MSRP General) Application Review Committee (ARC).• Reviewed, scored and recommended top candidates for the MIT Summer Research Program.