Molly Scott

Experience

• 

  McDonald's

  Apr 2011 - Sept 2017

  Crew Member

  Over six years of practical experience Further developed and consistently demonstrate excellent customer service. Responsible for meeting sales targets agreed with my manager and area manager. Instruct others by communicating effectively and identifying problems. As a result I am able to contribute ideas of resolution in problem situations. Be in charge of a section and manage employees within my section. Train, support and continuously mentor new employees as well as existing employees. Continuously in training to gain new skills and improve my existing knowledge. Maintaining high standards of efficiency, quality, cleanliness and service. Handle customer complaints and concerns efficiently, politely and empathetically ensuring customer satisfaction. Remaining calm and positive in times of stress, as well as remaining professional and accurate. Trustworthy employee with experience of cash handling.Ensure the workplace environment is based on respect and inclusiveness for all employees and customers. Show less

• 

  Essex Police

  Mar 2018 - now

  • Investigating Officer

    Aug 2023 - now

  • Customer Contact Administrator

    Mar 2018 - now