Mateus Garcia

Experience

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  DeLaval

  Dec 2015 - Aug 2017

  Commercial Trainee

  Responsible for administrative support in the customer service process.Conducting analyses in collaboration with the engineering team regarding warranty claims for materials to clients/resellers.Responsible for receiving and analyzing customer complaints, and assessing material exchanges under warranty nationwide.Responsible for entering orders via SAP system, including sales, warranty material, shipment of missing material, donation/bonus shipment, material returns, etc.Weekly follow-up with planning, warehouse, and transportation departments regarding open complaints, pending billing orders, import material receipt times, and delivery deadlines to customers.Monthly presentation of complaint summaries and warranty material exchanges to commercial management, including action plans with relevant departments.Contacting resellers, assisting with order placement via the website, providing support in customer service, and forecasting delivery schedules. Show less

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  Multinova Soluções Inteligentes

  Aug 2017 - Dec 2018

  Assistente comercial

  Prospecting clients, presenting product mix, benefits, and uses to potential clients;Daily interface with internal departments such as PPCP, Quality, and Dispatch to ensure quality and guarantee delivery dates requested by the client;Supporting external sales team - external salespeople and representatives;Preparing and entering new client registrations and information;Contacting and assisting clients via telephone;Managing order scheduling;Providing feedback to clients regarding order status and product availability forecasts;Conducting post-sales activities with active client portfolio;Conducting customer satisfaction surveys;Updating and analyzing indicators for decision-making in collaboration with stakeholders;Clarifying doubts regarding products, uses, deliveries, etc. Show less

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  UPM - The Biofore Company

  Jan 2019 - May 2020

  Inbound Customer Service Representative

  Surveying the needs of active clients;Recording monthly client demands;Commercial activities in clarifying doubts;Responsibility in handling complaints and material damage;Creating monthly reports and monitoring client portfolio;Receiving sales orders, verifying and inputting into the system;Daily follow-up on deliveries, import lead times, and stock replenishment;Developing and updating analytical reports for monitoring departmental performance;Receiving and monitoring monthly customer purchase forecasts;Coordinating with supply chain for direct customer imports, conducting weekly follow-ups. Show less

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  ADATA Technology Co., Ltd.

  Sept 2020 - now

  Sales Analyst

  Maintaining and cultivating relationships with key accounts, often large clients or strategic partners within the company.Have the understanding of clients' technical, commercial, and operational needs to offer solutions and services that meet their expectations.Identifying and developing new business opportunities within existing accounts, aiming to expand the company's presence in relevant market segments.Managing and negotiating contracts, including pricing, delivery schedules, payment terms, and other commercial conditions.Providing continuous technical and commercial support to clients, ensuring they receive adequate assistance regarding the company's products and solutions.Coordinating specific projects or programs involving collaboration with clients and other internal departments, ensuring objectives are achieved within established timelines and budgets.Monitoring and analyzing market trends and competitor activities to identify potential opportunities and threats.Preparing regular reports on account performance, reviewing sales goals and strategies, and collaborating with the sales team and other departments to develop strategic plans. Show less