Catherine Rouvrais

Experience

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  Chr.hansen

  Jan 2001 - Jan 2006

  Category : Capex/raw materials//facilitiesCircle K Kocher certification Category : Capex/raw materials//facilitiesCircle K Kocher certification

  • Acheteur Senior/Sourcing Manager

    Jan 2001 - Jan 2006

  • Acheteur Senior/Sourcing Manager

    Jan 2001 - Jan 2006
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  Chr. Hansen

  Oct 2006 - now

  Team management : 2 Team leaders. 10 Customer Service Assistants in France and 2 in SpainScope of responsibility : @ Full Order to Invoice process for France & Dom Tom, Belgium, North West Africa ( Algeria, Morocco & Tunisia). @ Digitalization > 50 % eOrder lines with high focus on customer centricity. @ Direct deliveries to far export countries ( AIR only). @ Direct deliveries to Distributor centers and to European Customers ( mainly Spain & Portugal since September 2015 and UK & Irland since July 2016). I was a key contributor either for transport set up or transfert process and Golive. @ Successful Brexit GoliveOthers :Flexible and agile organisation with back up Implementation of Customer Service KPIs Implementation of super users activities ( experts in key steps linked to Order to Invoice Process )Management of Complaints with Kpis Operational management of Local forwarding agents.Refrigerated, ambient Road transport with dry ice used as cooling agent.Involvement in Global projects ( Customer service excellence, Complaints management, Cost of Logistics, ordering Web site ( 50 % Order lines per months), incoterms alignment, ect)Implementation of weekly stock review for securing availability ( Tools, process & communication) Show less

  • Customer Service Manager

    Nov 2014 - now

  • Sourcing Manager

    Oct 2006 - Oct 2014
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  Novonesis

  Jun 2024 - now

  Customer Service Manager

  Novonesis is born from Novozyme & Chr. Hansen Merger.My responsabilities are the same with a stronger Team and scope having UK & IE customer service joining the Team in June 2024