Marcos Barbosa

Experience

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  GPA

  Oct 2010 - Apr 2014

  Work Health & Safety Officer

  Complying with health and work legislation of 25 stores around the city of São Paulo;Reporting and Analysing WHS hazards, including incident investigation and addressing non-conformance;Developing and implementing corrective actions and best practices, including education and on-going training and development.

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  Varsity Bar

  Oct 2016 - Mar 2019

  Chef

  Preparing high-quality food and working under pressure while delivering an excellent and high standard of food, with attention to details and excellent presentation;Ensuring services are smooth and assisting the team when required;Ability to manage orders, including stock levels, budgets, and suppliers.

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  SEASONAL BREWERY

  Oct 2019 - Dec 2020

  Chef

  Preparing food and creating new menus;Working solely in the kitchen, preparing dishes without supervision;Setting up for both catering events and functions.

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  Rehoboth Christian College

  Oct 2020 - Apr 2023

  ICT Technician
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  L3Harris Technologies

  Apr 2023 - Dec 2023

  Information Technology Support Officer

  Provide Tier 1 & Tier 2 support services for desktop and the Information and Communications Technology Infrastructure (ICT) to identify and successfully troubleshoot any issues coming from business users, systems, applications, projects, implementations and roll-outs whilst keeping documentations up-to-date and highlighting areas of enhancement to the IT Manager and other MSA team members.Resolving computer hardware, mobile and software problems in person or via remote systems, in accordance with agreed standards.Deployment and installation of new workstations, desk and mobile phones, peripherals including (but not limited to) printers, scanners and projectors.Diagnosing faults and service requests to efficiently and effectively resolve problems.Having the ability to:Prioritise, triage and escalate critical issues accordingly;Troubleshoot MS Windows 10 and related such as Outlook 2021;Troubleshoot LAN and WAN connectivity issues.Create new and adhere to existing documented solutions, procedures and processes to ensure consistency and adherence to IT Infrastructure guidelines.Proactively seeking up-to-date information about best practices, policies and procedures relating to services provided.Liaising with suppliers for RMA and support requests of ICT Software and hardware. Show less

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  Rehoboth Christian College

  Dec 2023 - now

  IT Technician