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Yovan Ugarkovic

Yovan Ugarkovic

Frontline/Assistant Manager

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location of Yovan UgarkovicGreater Toronto Area, Canada

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  • Timeline

  • About me

    Assistant Manager at Landmark Cinemas Whitby

  • Education

    • Seneca College of Applied Arts and Technology

      2006 - 2008
      Tourism and Travel (Flight Services)

      Courses focused on customer service and safety in a flight environment.Ditching Simulator (Emergency Landing On Water)Air Canada Simulator (Land Evacuation Shouting Commands)

  • Experience

    • Jugo Juice

      Sept 2004 - Jun 2008
      Frontline/Assistant Manager

      Serviced customers in a fast-paced environment ensuring prompt service and optimal customer satisfactionTrained new employees on product and customer serviceClose cash and deposits at end of day; close storeCompleted weekly sales reportsCounted inventory of food and drink stock

    • AMC Theatres

      Oct 2008 - Jul 2012
      Crew Member/Supervisor

      Reporting to the General Manager and Senior ManagerDevelop and implement programs to drive sustainability initiatives throughout the organizationLead monthly meetings for Associate Engagement Index to discuss improving overall Guest Satisfaction, Company Morale, and Crew Member incentives1 of 5 staff members selected to participate in instructor-led training for all Managers in the GTAWorked along with the Facilities Manager for basic maintenance of building when necessaryServiced customers in a fast-paced environment ensuring prompt service and optimal customer satisfactionAddress customer complaints regarding ticket sales and concession purchases. Ticketing programming and marketing duties Trained new employees on product and customer serviceOversee up to 90 staff membersAuditing; filing invoices and reportsComplete end-of-day film grossesClose cash and deposits at end of day; close theatre Show less

    • Empire Theatres

      Jul 2012 - Oct 2013
      Assistant Manager/Theatre Manager

      Report to the General Manager and Senior ManagerSelected to cover a one-year maternity leave as Theatre ManagerOversee 5 Assistant Managers and up to 90 staff members in all departments of day-to-day operationsLead the summer employment along with the Senior ManagerCount inventory on food and drink stockApprove all shift changesComplete end-of-day film grossesClose cash and deposits at end of day; close theatreTicketing programming and marketing dutiesAddress customer complaints regarding ticket sales and concession purchases. Show less

    • Landmark Cinemas Canada

      Oct 2013 - now
      Assistant Manager

      Report to the General Manager and Senior ManagerCompletion of Weekly Advertising Affidavit Complete end-of-day film grossesOversee up to 90 staff membersClose cash and deposits at end of day; close theatreDigital Projection; ingesting hard drives, troubleshooting, creating playlists for films, and changing out projector lampsTicketing programming and marketing dutiesTrained new employees on product and customer serviceClose cash and deposits at end of day; close theatre Show less

    • Northwest Protection Services Ltd

      Aug 2016 - Mar 2020
      Security Guard

    • Paragon

      Nov 2020 - Jun 2022
      Security Guard

      Responding to all dispatch calls for Alarms, Building Checks and Guard Service needsOperating a Paragon Patrol vehicleComplete Daily Occurrence Reports

  • Licenses & Certifications

    • Managing Food Safety

      FoodSafetyMarket
      Dec 2020

    • Smart Serve

      Smart Serve Ontario

    • Individual Security Guard Licence

      Ontario Security Training
      Jul 2021

    • Standard CPR with First Aid Level C + AED

      St John Ambulance