Jon Spencer

Experience

• 

  Assurant

  Jan 2007 - now

  *Identify, diagnose and resolve desktop and laptop issues of moderate to high risk and complexity*Perform a broad range of IT support service: PC, mobile device, software, hardware, and basic network support*Provide desktop support and service restoration for daily operations and project efforts*Assisted with the deployment of patches for Spectre and Meltdown vulnerabilities*Build and deploy PC’s for end users*Educate and train teleworkers on using vWorkspace, Citrix and VPN/softphones*Traveled to remote locations to assist with the setup of systems for teleworkers and provide on-site initial training on services*Provided technical support for the upgrade of Access Switches, Core Switches, and Server Farm Switches*Perform On Call after hour duties supporting client issues and scheduled projects during weekends and at night on weekdays*Experience with ticketing and workflow systems such as Cherwell and ServiceNow*Assisted with server consolidation, decommissioning retiring servers and preparing for hardware lifecycle replacement Show less *Collaborate with internal customers to analyze, define, and design rule changes to support business needs and solutions.*Maintain an understanding of the business processes and the core loan servicing/tracking and rules engine supporting the processes.*Monitor automated work flow to ensure service levels are maintained.*Participate in process improvement projects and implementation support activities.*Provide production support on the rules engine applications.*Provide routine system support following established guidelines and procedures.*Perform troubleshooting with limited direction.*Determine testing requirements for rule changes.*Provide timely resolution for testing issues.*Identify flaws, errors, and issues with application functionality and work flow.*Research, document, report, and communicate any defects with functionality and work flow.*Produce agreed upon deliverables on time, within estimates, and without error.*Prioritize issues and balance multiple assignments.*Analyze requirements in order to effectively change rules or work flow.*Build working relationships with business partners and participate in client meetings.*Communicate effectively in speaking and writing. Show less

  • Sr Technical Support Engineer

    Apr 2024 - now

  • Information Technology Technical Support Analyst

    Oct 2019 - Apr 2024

  • Technical Support Associate

    May 2016 - Oct 2019

  • Operations Analyst IV

    Jan 2014 - May 2016

  • Business Unit Systems Analyst I

    Aug 2011 - Jan 2014

  • Hazard Insurance Specialist II

    Sept 2010 - Aug 2011

  • Support Associate III

    Jan 2010 - Sept 2010

  • Support Associate II

    Jan 2007 - Jan 2010