Rishu Mishra

Rishu Mishra

Incident Manager

Followers of Rishu Mishra401 followers
location of Rishu MishraNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Service Now Design and Implementation ITSM,CSM,ITBM ||Ex-TCS

  • Education

    • National Institute of Technology Srinagar

      2005 - 2009
      Bachelor of Technology - BTech Chemical Engineering
  • Experience

    • NTT DATA North America

      Feb 2011 - Feb 2014
      Incident Manager

      Incident Management and Service Management

    • Tata Consultancy Services

      Apr 2014 - Mar 2023

      Maintaining Service Now and ITIL Processes.Managing Agile Methodologies,Scrum ceremonies.

      • Process Specialist

        Apr 2019 - Mar 2023
      • ServiceNow Design

        Apr 2014 - Mar 2023
      • Project Management Specialist

        Apr 2014 - Apr 2019
    • Virtusa

      Mar 2023 - now
      Lead Consultant
  • Licenses & Certifications

    • ServiceNow Certified Application Developer

      ServiceNow
      May 2023
    • Internal Auditor

      Tata Consultancy Services
      Apr 2018
    • ITIL Expert Managing Across the Lifecycle (ITIL-MALC)

      EXIN
      Apr 2019
    • ServiceNow Certified System Administrator

      ServiceNow
      May 2022