Tony Luburic

Experience

• 

  Designkitchen

  Jun 2000 - May 2002

  Web Developer
• 

  Designkitchen

  Jan 2003 - Jun 2007

  System Administrator
• 

  NYSE Euronext

  Jul 2007 - Jul 2014

  A client advocate between top regional clients and NYSE Technologies software/connectivity engineers in order to provide professional support of financial products/services and solutions. - Knowledge on the NYSE portfolio of Enterprise Products and Services.- A single escalation point for all technical issues and requests identified by clients, both internally and externally. - Align with Sales, product and delivery organizations, forming a virtual client facing team, to ensure timely delivery of new features, software roll-outs, issue resolution, monitoring and process improvement. - Develop and maintain strong relationships with clients’ technical teams and become an influencer in client technology and software deployment decisions. Show less

  • Client Service Manager - NYSE Technologies

    Sept 2011 - Jul 2014

  • Technical Consultant

    Jul 2007 - Oct 2011
• 

  SR Labs

  Jul 2014 - Jun 2015

  Sales Engineer

  Financial Trading Platform. Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.- Understand and articulate our company’s offerings to various levels in a client’s organization in order to form the best solution.- Aid Sales Execs to qualify prospective clients by understanding their requirements and strategy (i.e HFT vs. retail shops).- Constantly building and maintaining client relations during both pre & post-sales.- Aid in the technical research and strategy need for responses to customer RFPs- Provide feedback to Product Managers on customer requirements both technically and commercially allowing the business to react to trends. Show less

• 

  Interactive Data

  Jun 2015 - Feb 2016

  Client Interaction Manager (CIM)

  A technical/business advocate for strategic network/systems infrastructure financial customers who also works with Account Executives, Technical Support & Network Engineers in order to provide high value client service support.

• 

  Cloudera

  Feb 2016 - Feb 2022

  Helping build and foster the growing Americas Customer Success team.Focused on strategic customers (Americas), championing their success and value in adoption of Cloudera's CDP platform. The world’s first enterprise data cloud!

  • Sr. Manager, Customer Success

    May 2021 - Feb 2022

  • Customer Success Senior Manager

    Apr 2019 - May 2021

  • Technical Customer Success Manager

    Feb 2016 - Mar 2019
• 

  Procore Technologies

  Feb 2022 - now

  Customer Success Manager, Enterprise