James Law

Experience

• 

  United States Marine Corps

  Feb 1996 - Feb 1999

  PC Technician and Network Specialist

  *· Supported network systems: Banyan Vines, NT, IPX/SPX, TCP/IP, Net Bieu, and Microsoft Networking.*· Setup Cisco Routers: 1600, 2500, 4000 series.; · Designed, built and managed LAN/WAN infrastructures.*· Managed the conversion of 2nd Marine Division from Banyan Vines to NT Networking.*· Designed, built and managed Wireless LAN Systems for the Amphibious Assault Battalion.

• 

  Enron Corporation

  Apr 2000 - Jun 2000

  Trading and Business Floor Desktop Technician

  Installed and maintained all PC's and network equipment for five business and two day trading floors in Downtown.*· Supported all software used by the users: Lotus Notes Mail, Exchange and Databases, Remedy Tracking, Citrix Client, IPTV, all server-based software, Novell and Windows NT4.0/2000/98.*· Upgraded all users on my floors to Windows 2000.*· Helped install and trouble shoot a new wireless network on two floors.*· Supported trader on day trading floors. Troubleshoot and resolved any and all issues that the very high strung day traders had with their Desktop or Network. Show less

• 

  ExxonMobil

  Jan 2001 - Sept 2001

  Lotus Notes Migation Lead

  Lotus Notes Roamer/Baton RougeLotus Notes Trainer/Baton RougeLotus Notes Specialist/ West HoustonDial-up Specialist/ West HoustonTrained all new roamers on how to install and troubleshoot Lotus Notes.*· Created documentation on all issues with Lotus Notes and how to fix them..*· Supervised eight roamers and three call center techs.*· Coordinated the migration of 1500+ users *· Migrated users in all Baton Rouge locations from MS Outlook and OVVM to Lotus Notes. *· Supported 1200+ new Lotus Notes users.*· Provided technical assistance for any issues with the desktop or network that occurred during and after all migrations.*· Secondarily taught classes in Lotus Notes: Introduction to Lotus Notes, Advanced Lotus Notes, and Lotus Notes for Administrative Assistance.*· Assisted management in preparing individual departments for migration to Lotus Notes.*· Coordinated with all roamers to determine any new issues and delegate which users each roamer would migrate that day. Show less

• 

  Advanced Microelectronics

  May 2002 - Sept 2002

  Desktop Support and Network Administrator

  · Set-up and installed a Windows 2000 File and Print Server and Exchange 2000 Server.*· Helped design and install a new network that would connect City of Plaquemine's: Fire Department, Police Department, City Hall, and City Court.*· Installed and set-up 37 new Compaq EVO desktops with Windows 2000 and installed published software (Office XP, Mcafee Virus Scan and Outlook).*· Configured BellSouth DSL Router for Plaquemine City Court to allow Video Tele-Conference System.*· Set-up VPN connection between the Leclere Law Office in Baton Rouge and the office in Metarie.*· Set-up new network (Novell to Windows 2000) Show less

• 

  Rancho Santa Fe Technologies/TekSystems

  Mar 2003 - Aug 2003

  Migration Technician

  · Installed and configured over 300 new machines For the Wells Fargo Migration to SVP*· Helped uninstall and install 70 + servers*· Imaged all Machines that met SVP compliance

• 

  Shell

  Jun 2004 - Sept 2004

  Migration Tech\Imaging Tech

  · Imaged, Maintained and Fixed 1500+ machines that were to be installed.*· Coordinated all migrations and handled any problems that accured.*· Installed and migrated all user in Houston Shell Corp.*· Setup and Maintained Imaging Lab.

• 

  Foley's

  Oct 2004 - Oct 2005

  Executive Manager\ Asst. Operations Manager

  · Managed all operations for the store.*· Managed all shipping and recieving for the store.

• 

  CapRock Communications

  Oct 2005 - Oct 2008

  Level 3 Global NOC Technician and Night Shift Lead

  · Managed and trouble shot global satellite networks (I-Direct, Linkstar, and SCPC).*· Managed and trouble shot global Cisco network. *· Managed trouble ticket flow in the SMC.*· Managed 2 Cisco Call Mangers.*· Troubleshot SeaTel's (4996, 4003, 4006, 9797, TVRO's).*· Installed Out-of-Band Management system service delivery. *· Troubleshot C-COM auto-aquire antennas.*· Troubleshot TrackStar auto-aquire antennas.*· Troubleshot and repaired various fixed antennas. Show less

• 

  RigNet Communications

  Oct 2008 - Dec 2009

  Global NOC Supervisor and Engineer

  · Managed a large Global Cisco Network*· Trouble shot any VSAT issues that came up (SCPC, I-Direct, Vipersat)*· Supervised the night shift of the Global Network Operation Center.*· Assisted and trained the NOC Engineers on my shift with any trouble shooting issues they were working.*· Co-ordinated dispatchs and escalation to Field Coordinator and Regional Engineers.*· Managed site acceptances of newly installed systems.*· Researched and Coordinated the CAPEX of the NOC Expantion and Upgrade Project.*· Met with multiple vendors to get the project specification correct.*· Determined which vendors we would use and submitted the CAPEX to management. Show less

• 

  ExxonMobil

  Jul 2010 - Aug 2011

  Level 1 Onsite Network Support

  •Trouble shoot any and all Level 1 Network issues for all ExxonMobil Business locations in Houston (24 Corporate buildings in total & 18,000+ users). •Maintained all network devices in the Houston Area (Cisco Layer 2 & 3 Switches, Routers, Network Sniffing Devices, Access Points, and any Network Device that needed onsite support).

• 

  Shamrock Communications

  Jan 2013 - Jun 2013

  Network Engineer Tier 2

  Managed all Core Network issue regarding Level 3's Colo & all Cisco, Extreme, Juniper, Avaya networking issues for our customers.

• 

  MRC Global

  Aug 2013 - Apr 2014

  Telecommunications Engineer
• 

  Texas Children's Hospital

  Aug 2014 - Oct 2014

  NOC Engineer