Terence Bobby

Experience

• 

  Genpact

  Jun 2008 - Jan 2010

  Process Analyst
• 

  Honeywell International

  Feb 2010 - May 2013

  Senior Business Process Consultant
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  Genpact

  Feb 2014 - Jun 2017

  Team Management / Operations Adherence to client SLA , TAT , Accuracy requirement on processes handled Work with Client & Stake holders on weekly KPI, Process metrics & Process Improvement roadmaps Responsible for Team , Leadership , process escalations, metric achievement and Day to day operations Work on Business Strategic plans and provide support in Implementations, publish KPI metrics Prepare operational excellence reviews, client engagement reviews to know the performance and adherence to SLA Manage Process SOWs, SOPs, FMEA, OPEX documents, Billing, Variable payouts, Performance ratings and Goals sheets Forecast attrition, Governance, Mentor employees as per roles discussed in the growth plan and execute Map out career growth for employees based on their competency with the available opportunities in the organization Prepare the training plans, Cross training, Data Flows and methodologies to build expertise within team and level load volumes Work on Sourcing, Buying, fulfillment, Order management strategies, Assist Team members on any Roadblocks and provide support for Team & Client Procurement / Supply chain (Aviation & Aeroderivatives) RFX – Package creation & Negotiations, RFQ release, Part setup & Pricing AssistanceBuying – Supplier selection, Price negotiation, REQ to PO and Order confirmation, Expediting -Order Status, Expediting ( Pull in & Push Out ), Tracking & receiptsFulfillment Support – Project follow-ups , OTD to Need & Promise Analysis, RCA and Contracts – Work on Inflation / Deflation Target, Analysis of Historical data & strategically negotiate and sign contracts on parts. Show less Quality (Six Sigma / Lean)Lean coach for the entire Sourcing shop, Mentor Six Sigma green belt projects & Lean DriveOn ground execution and sustainance of Visual Management & Quality Engagement drivesSupport BB in on ground implementation of Lean ideas, Trainings, Sessions & ForumsRCAs for a process-specific issue - SLA deviation, Client escalation, Alert etc.Problem Solving Forums, Open Issues, Process Challenges, Alerts and report to OLAdherence to GB Group Coaching, NPS Analysis done/ Or Action plan tracker from previous NPSSupport BB in Engagement Drive, Quick process Automations, TrainingsBusiness Impact Tracking, Senior leadership drives & certification panel support Show less

  • Project Leader - Projects/ Delivery/Quality

    Feb 2015 - Jun 2017

  • Business Analyst

    Feb 2014 - Mar 2015
• 

  Genpact

  Nov 2017 - Apr 2022

  Manager - HMS Analytics Services/ Delivery & Projects

  Currently managing the Gas Aeroderivative and Steam Gen piece of GE POWER portfolio with annual spend of close to $750 M. Responsible for achieving Service delivery goals, Managing Program / Projects, Growth, Strategy, Business Impact, People Management ,Transformation , Operations, and Quality for businesses.....

• 

  Hudini

  Sept 2022 - Apr 2023

  Leader - IT Program management and Product Delivery

  Responsible for Overall Program/Project management Deliverables and Product delivery spanning across geographies using various Technologies

• 

  Kinara Capital

  Jun 2023 - Nov 2023

  Functional manager - Project management Leader
• 

  NexTurn

  Jan 2024 - now

  Senior Program Manager - Enterprise Engineering & Cloud

  Currently managing the Amazon Digital portfolio - Mobile and Web Application