Aylin Atacan

Experience

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  Sportanlagen Faisswiesen AG

  Jan 2014 - Dec 2022

  Administrative Services

  Responsible for various administrative tasks and accounting duties, ensuring smooth office operations and accurate financial record-keeping.

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  Helsana Versicherungen AG

  Aug 2018 - Jan 2019

  Customer Advisor Inbound Contact Center

  Provided customer support through phone consultations (inbound customer center) on insurance questions and product information, as well as managed customer issues in German, English and French. Involved in quoting, correspondence, and reporting metrics. Focused on guiding customers from quote creation to contract completion.

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  Gobatec AG Bern

  Aug 2020 - Jul 2021

  Accounting Administrative Assistant

  Handled invoicing and filing for accounts receivable and payable, provided support in accounting tasks, and performed general secretarial duties.

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  SunIce Festival St. Moritz

  Oct 2020 - May 2021

  Head of Customer Relations

  Responsible for ensuring customer satisfaction and managing client relations. Handled customer inquiries (via email and Instagram), coordinated ticket payments and refunds, and oversaw community management on social media. Managed client lists, drafted newsletters, and executed high-level planning tasks within the event organizing committee.

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  GAUER Consulting

  Aug 2021 - Apr 2022

  HR & Administration

  Handled customer and partner communication, various administrative tasks, and project and invoice management. Managed employee administration, payroll processing, and recruitment support, including interviews and onboarding. Responsible for document and contact management, preparing financial documents, and assisting with marketing initiatives.

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  Entrepreneurship Center der Uni Bern

  May 2022 - Jan 2023

  Project Assistant

  Assisted in organizing and executing start-up promotion projects, managing communication (website, newsletters, social media), and designing marketing materials (brochures, flyers, posters). Contributed to project marketing, reporting, and administrative tasks to ensure smooth operations and effective outreach.

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  PostFinance

  Feb 2023 - Aug 2024

  Responsible for the conceptualization and implementation of communication measures and advertising campaigns on social media. I created high-quality content for platforms such as Facebook, Instagram, LinkedIn, TikTok, X, and YouTube, and took charge of community management, including responding to user comments. Additionally, I analyzed social media activities and generated reports for performance tracking. I coordinated organic content and collaborated closely with internal and external partners. I was also a member of the crisis management team at PostFinance. Show less

  • Social Media Manager

    Aug 2023 - Aug 2024

  • Graduate Internship Communications & Branding

    Feb 2023 - Jul 2023
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  Mitt Liv (Schweiz) AG

  Feb 2025 - now

  Communications and Project Specialist