Ahmed Sherif

Experience

• 

  Siemens Healthcare

  Sept 2012 - Dec 2012

  Field Service Engineer

  Radiology equipment including x-rays, CT, MRI and Ultrasound (Trainee)

• 

  Roche Diagnostics Middle East

  Jan 2013 - Mar 2015

  Field Service Engineer

  -Participate in achieving Roche Egypt sales target-Perform all repairs needed for Roche instruments-Perform all activities to install Roche instruments starting from the site inspection ending by instrument release to the customer with all the required quality check performed-Perform all the preventive maintenance according to the schedule provided by the direct manager- Perform all the needed updates needed for the instrument in time- Perform all the above mentioned field service activity according to Roche standards- Report all the service activities using Roche standard reporting systems- Continuously updated with the new service bulletins and share them with other service engineers - Working actively on selling service contracts and on retaining the signed ones- Support Roche sales team with all needed technical information Show less

• 

  GE Healthcare

  Apr 2015 - now

  - Advanced MRI Field engineer- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.- Completing Preventative Maintenance and Field Modification Instructions.- Ordering and managing repair parts cycle times.- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.- Maintaining tools and test equipment properly and ensuring they are calibrated.- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.- Managing vendors’ service delivery processes in compliance with GE Healthcare policies.- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.- Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits.- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. Show less

  • Advanced MRI Field Service Engineer

    Apr 2020 - now

  • MRI Field Service Engineer

    Apr 2015 - Mar 2020