Ahmed Sherif

Ahmed Sherif

Field Service Engineer

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location of Ahmed SherifAlexandria, Alexandria, Egypt

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  • Timeline

  • About me

    Advanced MRI Field Service Engineer at GE Healthcare

  • Education

    • Arab Academy for Science, Technology and Maritime Transport

      2018 - 2018
      Project management proffesional
    • Alexandria University

      2007 - 2012
      Bachelor's degree Electrical, Electronics and Communications Engineering, Alexandria University
  • Experience

    • Siemens Healthcare

      Sept 2012 - Dec 2012
      Field Service Engineer

      Radiology equipment including x-rays, CT, MRI and Ultrasound (Trainee)

    • Roche Diagnostics Middle East

      Jan 2013 - Mar 2015
      Field Service Engineer

      -Participate in achieving Roche Egypt sales target-Perform all repairs needed for Roche instruments-Perform all activities to install Roche instruments starting from the site inspection ending by instrument release to the customer with all the required quality check performed-Perform all the preventive maintenance according to the schedule provided by the direct manager- Perform all the needed updates needed for the instrument in time- Perform all the above mentioned field service activity according to Roche standards- Report all the service activities using Roche standard reporting systems- Continuously updated with the new service bulletins and share them with other service engineers - Working actively on selling service contracts and on retaining the signed ones- Support Roche sales team with all needed technical information Show less

    • GE Healthcare

      Apr 2015 - now

      - Advanced MRI Field engineer- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.- Completing Preventative Maintenance and Field Modification Instructions.- Ordering and managing repair parts cycle times.- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.- Maintaining tools and test equipment properly and ensuring they are calibrated.- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.- Managing vendors’ service delivery processes in compliance with GE Healthcare policies.- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.- Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits.- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. Show less

      • Advanced MRI Field Service Engineer

        Apr 2020 - now
      • MRI Field Service Engineer

        Apr 2015 - Mar 2020
  • Licenses & Certifications