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Happy Luther

Happy Luther

Engagement and Project Manager

Followers of Happy Luther2000 followers
location of Happy LutherNaperville, Illinois, United States

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  • Timeline

  • About me

    Chief Revenue Officer | Chief Customer Officer | Board Member | Spiritual Leader | D1 Athlete | Coach

  • Education

    • Boston College

      -
      BS Marketing and Computer Science

    • International School of Brussels

      -
      HS High School

      Brussels, Belguim

    • Northeastern University

      -
      Master of Business Administration - MBA courses Business Administration and Management, General

    • Nova Southeastern University

      -
      Master of Business Administration - MBA International Business

  • Experience

    • IBM

      Jan 1996 - Jan 2003
      Engagement and Project Manager

      Generated over $100M in revenue in Fortune 500 enterprise accounts. Project Management for multimillion-dollar systems integration implementations.

    • BEA Systems

      Jun 2003 - Jan 2009
      Senior Practice Director

      Managed a Professional Services P&L (Sales, Operations and Marketing) with 35% YoY growth.

    • EMC

      Jan 2010 - Mar 2012
      Vice President- Information Intelligence Group

      Responsible for a 500 person $90M Professional Services P&L (Consulting and Education) practice for North America.

    • Salesforce.com

      May 2012 - Dec 2014
      Vice President- Customer Success

      • Managed a $90M Customer Success P&L for Salesforce Marketing Cloud, overseeing Customer Success, Technical Support, Professional Services, Training, and Alliances.• Led WW Strategy and Operations for a $450M Salesforce Services P&L, driving growth and operational excellence.• Implemented innovative strategies to enhance customer satisfaction and retention, resulting in increased revenue and customer loyalty.

    • LinkedIn

      Dec 2014 - May 2017
      Global Head, Value Added Services and Customer Success

      • Managed a $3B Annual Recurring Revenue book of business with a 180-person global team in Professional Services, Tech Consulting, and Education at LinkedIn.• Developed a business plan and service offerings to monetize value added services, driving revenue growth and customer satisfaction.• Established a professional services team and product offering from ground up, showcasing leadership and strategic vision.

    • Siemens PLM Software

      May 2019 - Jun 2021
      Senior Vice President Customer Success

      • Increased ARR by $20M through expansions and new service offerings.• Enhanced NPS by 5% through improved customer experience and proactive responsiveness.• Created new service offerings based on Voice of the Customer feedback.

    • Cleverbridge

      Jul 2021 - May 2024
      Chief Customer Officer

      • Led global Customer Success Org of 150 people, driving +$200M in customer business expansion through Up Sell/Cross Sell strategies.• Implemented AI, self-service, and automation to improve EBITDA by $3.0M, while enhancing CSAT by 4% through Omni Channel support.• Grew Digital Marketing Services business by 22% via Affiliates and Partners, building data-driven insights and KPI dashboards for operational excellence.

    • Valuize

      Jun 2024 - now
      Chief Revenue Officer

      • Pipeline generation, Advisory Board member and Business Development • Responsible for net new logos, partner alliances and GTM strategy• Design account-based marketing, account planning and sales strategies to drivepipeline

    • Zealot

      Oct 2024 - now
      Advisory Board

      Turning customers into brand advocates!

  • Licenses & Certifications

    • Certified Project Manager (CPM)

      IBM

    • Service Plus

      IBM

    • Salesforce Certified Sales Cloud Consultant

      Salesforce

    • New Manager School

      IBM

    • Data Driven University

      LinkedIn

  • Honors & Awards

    • Awarded to Happy Luther
      Top Talent Award - 2017 Top 5% of the employees awarded a cash bonus for being top talent.
    • Awarded to Happy Luther
      Director of the Year -
    • Awarded to Happy Luther
      IBM President's Club (2 years running) -
    • Awarded to Happy Luther
      Leadership Club Recipient (3 years running) -
    • Awarded to Happy Luther
      Rookie of the Year -
    • Awarded to Happy Luther
      Rookie of the Year - Awarded to the Region of Year as a first time regional director.

  • Volunteer Experience

    • Fundraiser

      Issued by American Cancer Society
      American Cancer SocietyAssociated with Happy Luther

    • Partner

      Issued by A BOY AND HIS DREAM
      A BOY AND HIS DREAMAssociated with Happy Luther

    • Assistant Coach

      Issued by ILLINOIS HAWKS BASEBALL ASSOCIATION
      ILLINOIS HAWKS BASEBALL ASSOCIATIONAssociated with Happy Luther

    • Owner

      Issued by Zenkara.me
      Zenkara.meAssociated with Happy Luther

    • Fundraiser

      Issued by St. Jude Children's Research Hospital on Jan 2020
      St. Jude Children's Research HospitalAssociated with Happy Luther

    • Fundraiser

      Issued by ASPCA on Jan 1993
      ASPCAAssociated with Happy Luther

    • Fundraiser

      Issued by Feed the Children on Feb 2021
      Feed the ChildrenAssociated with Happy Luther

    • I mentor young souls learning about the meaning of life and power of spirituality.

      Issued by Spiritual Center on Oct 2010
      Spiritual CenterAssociated with Happy Luther

    • Head and Assistant Coach

      Issued by Travel Baseball on Jun 2010
      Travel BaseballAssociated with Happy Luther

    • Assistant Coach

      Issued by Basketball on Sept 2010
      BasketballAssociated with Happy Luther