Sabrina Delle Vedove

Experience

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  Fidimpresa Venezia

  May 2010 - Jun 2010

  Internship Trainee

  Accounting, archive's handling and invoicing.

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  Data service s.a.s. Pinos Giorgio

  Jun 2011 - Jul 2011

  Internship Trainee

  Accounting, archive's handling and invoicing.

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  Carousel Resort Hotel & Condo

  Jun 2013 - Oct 2013

  Customer Service Staff

  Seasonal job in the Usa: customers care and maintenance assistance

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  Kingsbrook Idiomas

  Oct 2015 - Mar 2016

  Internship

  Internship in the private school of languages Kingsbrook Idiomas: customers care, resource planning and events organization

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  AXA Partners

  Apr 2016 - now

  Since 2024 - Operations Manager and Local AVP representative for the Agent Value Proposition project: coordination with the company’s 3 Business Lines (Home, Motor and Travel) to• Design attractive employee journeys and improve training and career path for our employees • Evolve from a culture of urgency to a culture of anticipation and efficiency• Focus on empowerment, ownership, and collaboration for our teams2022 - Operations Manager of different Travel Claims teams (Dutch, English, Italian):• Re-organization of team/s in crisis with focus on upskilling and empowerment of all agents• Implementation of impactful strategies to drive the team to reach SMART goals and maintain SLA• Participation in regular meeting with stakeholders external to Operations (Account managers / Business Clients / HR/ QA / Trainers / Auditors) to present results achieved and plan future action plans Show less

  • Operations Manager

    Sept 2022 - now

  • Workforce Manager

    Nov 2021 - Sept 2022

  • Executive team lead

    Mar 2018 - Nov 2021

  • Repatriation Specialist

    Feb 2017 - Mar 2018

  • Assistance Coordinator

    Apr 2016 - Feb 2017