John Kinsella

Experience

• 

  AOL

  Sept 2000 - Apr 2001

  Sales and Billing Agent (Part time)

  Assisted customers with their billing and general queries via telephone, Email, and Billing Chat.

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  AOL

  Aug 2001 - Apr 2003

  Member Save Agent (SUBP section, Part time)

  Answered incoming calls regarding dial up and broadband Internet access.

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  Sportingbet Affiliates

  Aug 2003 - Aug 2004

  Sales And Marketing Representative

  Assisted customers with queries or problems regarding their accounts.

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  Freelance

  Aug 2004 - Jul 2005

  Working Holiday Visa for Australia

  Working Holiday Visa for Australia. While there I was temping for two Recruitment companies, Adecco and Select. My assignments consisted of data entry, general admin, and clerical roles.

• 

  J2 Global

  Aug 2005 - Feb 2006

  Technical Support Representative

  Resolved customer’s technical issues with their efax service through phone and email inquiries.

• 

  SAP

  Feb 2006 - Apr 2021

  Technical Quality Manager working onsite at customers premises. As a TQM acting as SAP’s front office lead within the customers IT Operations department. Architect the service plans to the customers needs and head the service delivery. Involved in the customers SAP operations as a supervisor from SAP’s point of view, thus proactively safeguarding BAU operations, upgrades and supporting operation improvement. Creating and maintaining a trustful and cooperative relationship between the customer and SAP. Show less

  • Cloud Case Manager

    Oct 2018 - Apr 2021

  • Technical Quality Manager

    Jul 2015 - Sept 2018

  • Senior Support Engineer III - Center of Expertise (CoE)

    Sept 2007 - Jun 2015

  • Support Engineer - Message Solving

    Feb 2006 - Sept 2007