Deb (Priede) Benson, PMP

Experience

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  Verizon

  Jan 1989 - Jan 1993

  Customer Service / Marketing
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  Verizon

  Jan 1994 - Jan 1995

  Trainer - Sales & Loyalty Training
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  Verizon International Business Ventures Inc.

  Jan 1995 - Jan 1996

  Argentina Marketing Assist Team
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  Verizon

  Jan 1996 - Jan 2021

  Led a team of 6 Sr. Analysts supporting 46 retail stores in FL and GA with systems, inventory, processes, procedures, store security and merchandising. Drove metrics by identifying trends, creating and implementing activities to reduce risk, focusing on shrink, returns, discounting, waived fees and credits. Worked with various departments to ensure sales and operational goals were aligned. Performed store evaluations to ensure they were operationally sound. Partnered with the Retail Director conducting store visits and employee roundtables identifying issues/opportunities and worked to implement improvements and solutions. Drove tech adoption/touchless solutions with communications, troubleshooting and reporting. Show less Supported 43 Global Enterprise Managers and 116 Fortune 500 accounts. Identified and documented customer requirements, assembled project teams, identified solutions, timelines, dependencies, and risk. Secured stakeholder sign off for each project. Implemented non-standard contract elements such as custom price plans and features, off sheet device offers and life-cycle projects. Facilitated internal/external project status meetings. Maintained project plans. Collaborated with cross functional departments to identify solutions and ensure project team members were aligned, engaged and meeting deliverables. Show less

  • Sr. Manager - Retail Sales Operations - Florida North

    Jan 2015 - Jan 2021

  • Manager - Retail Sales Ops/Resource Management - Florida Region

    Jan 2014 - Jan 2015

  • Manager - Program/Project Management; PMP

    Jan 2011 - Jan 2014

  • Manager - Sales Operations/Implementation / FL Region

    Jan 2006 - Jan 2011

  • Manager - Business & Indirect Sales Ops - FL Region

    Jan 2001 - Jan 2006

  • Manager - Sales Compensation / South Area

    Jan 2000 - Jan 2001

  • Manager - Sales Incentives

    Jan 1996 - Jan 2000
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  GRATEFUL AMERICAN COIN

  Nov 2007 - now

  Founder/President

  We are a 501c3. We provide Americans a tangible way to display their gratitude to those who serve our country while simultaneously assisting to meet the needs of severely injured men and women of the U.S. Armed Forces. We do this by selling "Thank you for your service" to be given to Veterans and active duty heroes. 100% of net proceeds are donated to Southeastern Guide Dogs - Paws for Patriots program.

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  Verizon Connect

  Jan 2021 - now

  Operations Manager

  Manage overarching migration projects. Coordinate with Finance on cost analysis, targets and vendor headcount needs. Develop new solutions to complex problems. Identify opportunities for process improvements and efficiencies.