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Farhan Mislam

Training Executive

1000 followers

Singapore

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Timeline
About me
Elevating your Customer Service and Sales team to Superstars!
Education
- RMIT University
  2009 - 2010
  Bachelor of Business Marketing
- Ngee Ann Polytechnic
  2002 - 2005
  Diploma Business Studies (Marketing)
Experience
- StarHub
  May 2013 - Mar 2018
  Training Executive
  Key Highlights:- Subject Matter Expert for StarHub Loyalty Training Programme and StarHub Mobile Services- Developed a WSQ program: Work in a Diverse Service Environment- Managed and mentored a team of outsourced trainers from Aegis BPO Sdn. Bhd.- Trained and launched first batch of agents in Malaysia- Involved in the Yellow Ribbon Project with Singapore Prison Services
- Accenture
  Apr 2018 - Jul 2019
  APAC Training Manager
  Formerly known as N3 LLCKey Highlights:- Portfolio: Microsoft Azure, Cisco, Qlik, IBM and Google Cloud- Established training curriculum for new hires in Asia Pacific- Established training curriculum and for Cisco Interaction Centre (CIC) for Singapore, India and China- Established training curriculum and trained IBM Storage APAC- Mentorship of Junior Training Executive
- Concentrix
  Aug 2019 - Apr 2023
  Training Manager
  Key Highlights:- Set up and trained Google’s inaugural Partner Advisor team in JAPAC- Established training curriculum and Quality Assurance process- Improved Quality Assurance average score from 89% to 96% through effective soft-skills training- Elevate the skillset of the Partner Advisors to be TED-worthy speakers during mass webinars
- Similarweb
  May 2023 - May 2024
  Sales Enablement | Sales Enablement Manager
Licenses & Certifications
- Advanced Certificate in Training and Assessment
  Workforce Singapore
Volunteer Experience
- Head Tutor
  Issued by Yayasan MENDAKI on Jan 2012
  Associated with Farhan Mislam