
Farhan Mislam
Training Executive

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About me
Elevating your Customer Service and Sales team to Superstars!
Education

RMIT University
2009 - 2010Bachelor of Business Marketing
Ngee Ann Polytechnic
2002 - 2005Diploma Business Studies (Marketing)
Experience

StarHub
May 2013 - Mar 2018Training ExecutiveKey Highlights:- Subject Matter Expert for StarHub Loyalty Training Programme and StarHub Mobile Services- Developed a WSQ program: Work in a Diverse Service Environment- Managed and mentored a team of outsourced trainers from Aegis BPO Sdn. Bhd.- Trained and launched first batch of agents in Malaysia- Involved in the Yellow Ribbon Project with Singapore Prison Services

Accenture
Apr 2018 - Jul 2019APAC Training ManagerFormerly known as N3 LLCKey Highlights:- Portfolio: Microsoft Azure, Cisco, Qlik, IBM and Google Cloud- Established training curriculum for new hires in Asia Pacific- Established training curriculum and for Cisco Interaction Centre (CIC) for Singapore, India and China- Established training curriculum and trained IBM Storage APAC- Mentorship of Junior Training Executive

Concentrix
Aug 2019 - Apr 2023Training ManagerKey Highlights:- Set up and trained Google’s inaugural Partner Advisor team in JAPAC- Established training curriculum and Quality Assurance process- Improved Quality Assurance average score from 89% to 96% through effective soft-skills training- Elevate the skillset of the Partner Advisors to be TED-worthy speakers during mass webinars

Similarweb
May 2023 - May 2024Sales Enablement | Sales Enablement Manager
Licenses & Certifications

Advanced Certificate in Training and Assessment
Workforce Singapore
Volunteer Experience
Head Tutor
Issued by Yayasan MENDAKI on Jan 2012
Associated with Farhan Mislam
Languages
- enEnglish
- maMalay
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