Kristina Tamberg McLaughlin

Experience

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  Ladbrokes Coral

  Mar 2006 - Jan 2012

  Customer Service Manager

  • Reaching sales targets by promoting new services, products and promotions.• Experienced customer service manager with a passion to exceed customer expectations.• Trained staff to deliver industry leading knowledge and services.• Managed and planned staff schedules to meet the business needs.• Daily store management.• Responsible for marketing plans and monitoring their success.• Adhering to industry's rules and regulations.• Understanding customer needs and preferences to ensure repeat visits. Show less

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  EasyJet

  Jan 2012 - Jun 2014

  Cabin Crew

  • Responsible for providing high-quality service, manage customers' safety and contribute towards on-time departure.• Workload management and team motivation through dynamic work environment and through unforeseen challenges.• Great communicator to maintain high safety and organisational standards at all times. • Resilient and task orientated in fast paced environments without ever compromising quality or regulatory requirements.• Confident and capable of promoting and reaching in-flight sales targets. Show less

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  Amazon

  Sept 2013 - Dec 2013

  Shift Supervisor

  • Adept in working in fast paced and target driven environment.• Strong background in supporting staff and management to reach daily/hourly targets.• Supervised and provided regular feedback on performance.• Coaching and motivation on an individual level.• Daily administrative duties - study of productivity, work-force distribution and coverage.

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  Emirates

  Jun 2014 - Nov 2020

  Premium Cabin Crew

  • Strong corporate ambassador, adept in delivering premium customer service through consistency and attention to detail.• Enabled and influenced team efficiency and collaboration to deliver the best in-flight experience.• Strong relationship building skills, and high standards of communication with diverse groups of customers to meet and exceed all the travel and cultural expectations.• Capable of driving delivery and producing successful service results in challenging and demanding circumstance while keeping a meticulous attention to detail.• Formal training in standard operations, including safety and emergency procedures, general medical training and First Aid, and security.• Creative in using limited resources to go the extra-mile. Show less

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  Al Tamimi & Company

  Mar 2022 - Aug 2023

  Legal Receptionist

  • Client focused by acknowledging client queries in a timely manner and tailoring a service to meet all their needs.• Great interpersonal skills with the ability to communicate effectively in a concise and organized manner between different departments and clients.• Ability to prioritise and identify critical activities and tasks to accomplish them within required timelines.• Orderly maintenance of clients and firm’s general administrative files.• Preparation of accurate, error-free, and properly formatted legal materials and correspondence.• First point of contact by handling incoming business inquiries and phone calls, organizing meetings and appointments. Show less

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  Egon Zehnder

  Sept 2023 - now

  Reception/Admin