Yunan Liu

Experience

• 

  Decathlon China 迪卡侬中国

  Apr 2014 - Jun 2016

  Sales Assistant

  • Committed to creating a friendly and convenient shopping experience through good service and product expertise, enhancing customer satisfaction and product sales• Changed the product display at men’s aisle and showroom of the fitness equipment dependent on flexible weather and season by boosting turnover annually by 15% • Acted as a promoter in creating sales strategies for “Mix & Match” to increase the quantity of men’s clothes and accessory fitness equipment, and helped in the selling of membership cards• Enhanced skills in stock control, sales, marketing strategy, communication with customers and corporation with team members• Committed to creating a friendly and convenient shopping experience through good service and product expertise, enhancing customer satisfaction and product sales • Changed the product display at men’s aisle and showroom of the fitness equipment dependent on flexible weather and season by boosting turnover annually by 15% • Acted as a promoter in creating sales strategies for “Mix & Match” to increase the quantity of men’s clothes and accessory fitness equipment, and helped in the selling of membership cards• Enhanced skills in stock control, sales, marketing strategy, communication with customers and corporation with team members Show less

• 

  University of Miami

  Sept 2019 - Jun 2020

  Peer Tutor

  • Provided tutoring services in Mathematics, Macroeconomics, Programming, Cinematography, Geology and Spanish for 20+ students to achieve their academic goals• Accumulated extensive experience in coaching and communication with students from United States, China and Latin-America while practicing efficient teamwork in global networking

• 

  China Marine Shipping Agency Shanghai Co., Ltd

  Nov 2020 - Feb 2021

  Intern

  • Conducted data analysis from Chinese marine shipping database with Excel for 24 major clients (COSCO, ONE)• Provided suggestions for the company client management system by analyzing homepage UI design of major competitors

• 

  Ocean Network Express

  Mar 2021 - Aug 2021

  Intern

  • Provided exceptional customer service daily to 20+ clients, to help release shipments on a daily basis• Assisted senior manager in resolving customer complaints and improve customer satisfaction

• 

  Boston University

  Sept 2022 - Dec 2022

  Graduate Assistant

  • Create and implement content calendar for social media posts with Trello to ensure 12 posts weekly• Drive audience engagement through weekly social media content and promotional events, and increase the content interactions by 638%• Work closely with team members to improve social media strategy based on weekly social media analysis• Collaborate with 40+ campus partners to amplify program efforts by sharing events