Charles De Foucauld (Ale)

Experience

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  Radio Swara HAM

  Jul 2011 - Jan 2012

  Radio Announcer

  My main duty as radio announcer is to present clear, informative and entertaining information to listener. Before I started to do that, I usually prepare in advance details such as topic, fact, and script to be broadcasted. As an announcer I also have to compile song lists and prepare personal interviews. In selecting topics for my broadcast, I consider the latest trending topic and my listeners’ background education, age, and culture. In result, I can attract many listeners to involve in my program and even visit me on my broadcasting session. Show less

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  SMPK St. Yoseph Naikoten Kupang

  Feb 2014 - Jun 2014

  English Language Teacher

  My main duty is planning and implementing lesson plans in the classroom. This involve teaching and assisting group of students in English lesson, correcting homework, preparing materials and other teaching related duties. During this period, I used medias such as pictures, songs and videos to teach my students. This became a model for other English students in the school since most of them were not aware of the importance and effectiveness of media in improving students English skills.

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  Archipelago International Hotels, Resorts & Residences

  Apr 2015 - Apr 2020

  Supervised front office operations to ensure efficient guest check-in/check-out and maintained high standards of customer service.Key Responsibilities:Managed front desk activities and supported the Front Office Manager.Assisted guests with inquiries, requests, and resolving complaints promptly.Trained and coached front desk staff to deliver excellent service.Coordinated with Housekeeping and other departments for smooth operations.Monitored room availability and reservation accuracy using the PMS.Achievement:Received name mentions in guest reviews on OTA platforms and TripAdvisor for outstanding guest service. Show less Provided excellent guest services including check-in/check-out, handling inquiries, and ensuring a welcoming experience for all guests.Key Responsibilities:Assisted guests with reservations, check-in/out, and special requests.Responded promptly to guest inquiries and resolved complaints professionally.Coordinated with other hotel departments to fulfill guest needs.Maintained accurate guest records and billing information.Achievement:Promoted to Front Office Supervisor due to consistent high performance and guest service excellence. Show less Handled multiple responsibilities including reservations, night audit, and airport representative duties to ensure smooth guest experiences and operational efficiency.Key Responsibilities:Managed guest reservations and bookings accurately.Performed night audit tasks including balancing daily accounts and reports.Assisted guests with check-in/check-out and airport transfers.Provided information and assistance to guests regarding hotel services and local area.Multitasked between front desk duties, reservations, and night audit seamlessly.Achievements:Promoted to staff position after only three months due to excellent performance and dedication. Awarded Best Employee of the Year (2017) at Neo El-Tari by Aston Hotel Show less

  • Front Office Supervisor and Night Auditor at The Grove Suites by Grand Aston

    Feb 2019 - Apr 2020

  • Guest Service Agent at The Grove Suites by Grand Aston

    Nov 2017 - Feb 2019

  • Pre Opening Teams - FDA, Night Auditor and Airport Representative at Neo Eltari Hotel by ASTON

    May 2015 - Nov 2017

  • Guest Service Agent at ASTON Kupang

    Apr 2015 - May 2015
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  Prima Hotel Indonesia

  Mar 2021 - Oct 2021

  Front Office Supervisor - Ashley Wahid Hasyim

  Supervised daily front office operations, ensuring smooth check-in/check-out and delivering excellent guest service.Key Responsibilities:Managed front desk activities and supported the Hotel Manager.Assisted guests with inquiries, complaints, and special requests.Trained and guided front desk staff to maintain service quality.Coordinated with other departments for seamless guest experiences.Monitored reservation and room allocation processes.Achievement:Consistently received top guest review ratings for outstanding service. Show less

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  Accor

  Nov 2021 - Dec 2021

  Duty Manager - Grand Marcure Jakarta Harmoni

  As Duty Manager, I ensured smooth daily hotel operations during assigned shifts, providing support across departments and maintaining high standards of guest service.Key Responsibilities:Supervised hotel operations and ensured service consistency during shifts.Handled guest complaints and special requests with professionalism.Coordinated with Front Office, Housekeeping, Engineering, and F&B teams.Monitored public areas and guest facilities for cleanliness and safety.Prepared handover and incident reports for senior management.Achievement:Received name mentions in guest reviews on OTA platforms and TripAdvisor for outstanding guest service. Show less

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  ÉL Hotel Royale Jakarta

  Dec 2021 - Feb 2023

  As Front Office Manager at El Hotel Royale Jakarta, I lead the front office department to ensure outstanding guest service, efficient daily operations, and alignment with the hotel’s quality standards. I manage all aspects of the front desk, reservations, guest relations, and lobby services to create a welcoming and seamless experience for every guest.Key Responsibilities:Oversee daily front office operations, including check-in/check-out, reservations, guest inquiries, and cashiering.Supervise and support the Front Desk, Guest Service, Concierge, and Bell teams.Ensure a high level of guest satisfaction through personalized service and prompt problem resolution.Manage team scheduling, performance, and training to maintain consistent service excellence.Collaborate with Housekeeping, Sales, F&B, and Engineering to ensure smooth interdepartmental coordination.Monitor room inventory and revenue management strategies using the Property Management System (PMS).Handle VIP arrivals, special occasions, and group check-ins with extra attention to detail.Maintain front office budgets, control costs, and ensure accurate financial reporting.Uphold brand standards and implement service improvements based on guest feedback and audits.Achievements:Improved guest satisfaction scores by enhancing check-in efficiency and service consistency.Reduced front office errors and complaints by implementing new SOPs and regular team training.Successfully led front office operations during high-occupancy events and holiday seasons.Recognized by management for strong leadership and cross-department collaboration. Show less As Duty Manager, I was responsible for overseeing daily hotel operations during assigned shifts, ensuring guest satisfaction, and handling any immediate issues across departments.Key Responsibilities:Monitored hotel operations to ensure smooth guest experiences.Handled guest complaints and resolved issues promptly and professionally.Coordinated with Front Office, Housekeeping, and F&B teams for operational needs.Assisted with VIP arrivals and special guest requests.Prepared daily shift reports and incident logs for management.Achievement:Promoted to Front Office Manager due to strong performance, leadership, and excellent guest service. Show less

  • Front Office Manager (Promoted)

    Feb 2022 - Feb 2023

  • Duty Manager

    Dec 2021 - Feb 2022
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  Barcelo Hotel Group

  Feb 2023 - May 2023

  Duty Manager

  As Duty Manager at The Orient Jakarta, a luxury property known for its unique design and personalized service, I am responsible for ensuring smooth hotel operations during my shift. I act as the key point of contact for guests and coordinate and lead with all departments to deliver seamless and memorable experiences in line with the hotel’s brand standards.Key Responsibilities:Monitor and oversee all areas of the hotel during assigned shifts to ensure operational efficiency and guest satisfaction.Handle guest concerns, complaints, and special requests with professionalism and discretion.Coordinate with Front Office, Housekeeping, Engineering, and Food & Beverage to address operational issues in real time.Conduct regular property inspections to ensure cleanliness, safety, and readiness across all guest-facing areas.Support VIP guest arrivals and departures, ensuring personalized service and attention to detail.Manage incidents and emergencies, following hotel procedures and reporting protocols.Prepare daily handover and incident reports for senior management.Achievements:Received name mentions in guest reviews on OTA platforms and TripAdvisor for outstanding guest service. Show less

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  AYANA Komodo Resort Waecicu Beach

  May 2023 - now

  As a Front Desk Manager at AYANA, I lead the front office team to deliver exceptional guest service, oversee daily operations, and ensure smooth check-in/check-out experiences in line with AYANA’s luxury standards.Key Responsibilities:Supervise front desk operations including guest check-in/out, concierge services, and handling guest requests.Ensure personalized service for all guests, including VIPs and special requests.Train, schedule, and motivate front desk staff to maintain high service standards.Resolve guest complaints and issues quickly and professionally.Coordinate with Housekeeping and other departments for seamless operations.Manage room inventory and reservations using the Property Management System (PMS).Maintain reports on occupancy, revenue, and guest feedback.Ensure compliance with hotel policies and hospitality standards.Achievements:Awarded Staff of the Month more than 5 times for outstanding dedication and service excellence. Show less As Manager on Duty, I serve and lead as the primary point of contact for guest concerns and ensure smooth hotel operations during my shift. I uphold AYANA’s luxury service standards by coordinating with departments, handling guest issues, and maintaining a calm, professional presence in all areas of the hotel.Key Responsibilities:Oversee daily hotel operations during assigned shifts to ensure smooth guest experiences.Handle guest complaints, requests, and emergencies promptly and professionally.Conduct property walks to monitor cleanliness, safety, and service readiness.Coordinate with Front Desk, Housekeeping, Security, and F&B to resolve immediate operational needs.Assist with VIP arrivals, special occasions, and guest recovery situations.Ensure all departments follow standard operating procedures and brand standards.Prepare shift reports and log major incidents for management review.Achievements:Awarded Staff of the Month more than 5 times for outstanding dedication and service excellence.Promoted to Front Desk Manager due to exceptional leadership and operational performance. Show less

  • Front Desk Manager

    Apr 2025 - now

  • Manager on Duty

    May 2023 - Apr 2025