Kim Jones

Experience

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  Community Bank

  Apr 1983 - Mar 1990

  Chief Operations Officer/Cashier and Data Processing Manager

  Managed conversion from manual systems to an in house computer system. Responsible for the day to day operational functions of an in house processing from customer point of contact, processing of checks and maintaining the data integrity of customer information. As Cashier managed retail sales and service function. Responsible for the operational and compliance related programs that support the regulatory and operational soundness strategy of a financial organization.

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  Wells Fargo

  Mar 1990 - Apr 2014

  Responsible for leading, managing and influencing the retail sales and service performance of 9-15 Wells Fargo locations with one line of business that provide products and services to a designated marketplace while meeting the profitability goals and objectives of Wells Fargo Bank. Develop and implement an effective sales and business strategy. Serve as the sales manager providing formal and informal sales training. Job encompasses both Market Management and Human Resources Management Show less Managed a team of ten Market Support Consultants for Houston and Austin to maximize operational soundness with emphasis on compliance and risk management. Implemented a store compliance checklist that would enable the Market Support Consultant to effectively evaluate a store’s performance on compliance and rate the store on audit performance standards. Led project teams to minimize loss exposure due to check and customer impersonation fraud. Responsible for planning and implementing risk, operational and compliance related programs or projects that support the regulatory and operational soundness strategy of a retail and/or business banking group.Developed programs and projects affecting audit, policies and procedures, customer experience, compliance and risk management. Served on the integration and conversion team for the First Interstate and Wells Fargo merger.Traveled to each state for conversion and served on the escalation team after each state’s conversion.Responsible for developing and communication of policy and procedures for First Interstate stores in Texas/New Mexico and Utah prior to Wells Fargo conversion. Show less

  • Community Banking District Manager, Senior Vice President

    Oct 2004 - Apr 2014

  • Region Group Service Manager and Project Manager

    Mar 1994 - Oct 2004

  • Store Manager and Customer Service Manager

    Mar 1990 - Mar 1994
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  Green Bank

  Apr 2014 - Jan 2019

  Electronic Banking and Branch Operations Manager
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  Veritex Community Bank

  Jan 2019 - now

  Branch Operations Director/SVP