Muhammad Fahad Ali

Experience

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  Reckon Technologies

  Dec 2007 - Nov 2008

  Hardware Engineer

  • Handling all hardware Issue.• Troubleshooting Software Problem and make recommendation for corrective action.

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  Lucky Knits Private Limited

  Nov 2008 - Feb 2009

  Warehouse inventory Controller

  • Goods receive and terms Issues.• Data entry and store Managements

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  Texmaker Pvt. Ltd

  Aug 2009 - Nov 2010

  I.T Admin Executive

  • Operate and maintain Microsoft Products. • Installation expertise in Software and Antivirus (Clients).• Troubleshoot hardware problems (Laptop, Desktop, Printers, Scanners, etc.)• Troubleshooting Software Problem and make recommendation for corrective action• Create DSL connections and provide network service to clients or users.

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  Compsi (Pvt.) Ltd.

  Apr 2011 - Feb 2013

  Customer Support Executive

  • Repair All HP Printers (Plotters, Mono Laser jet, Color Laser jet, Ink jet, & Scanners.)• Operate and maintain Microsoft Products. • Installation expertise in Software and Antivirus (Clients).• Troubleshoot hardware problems (Laptop, Desktop, Printers, Scanners, etc.)• Manage HP warranty documentation on daily basis & report to seniors. • Troubleshooting Software Problem and make recommendation for corrective action• Create DSL connections and provide network service to clients or users. Show less

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  Linz Pharmaceuticals (Pvt) Ltd

  Feb 2013 - Jan 2017

  Support Engineer

  • Maintenances for All HP Printers. • Installation expertise in Software and Antivirus (Clients).• Troubleshoot hardware problems (Laptop, Desktop, Printers, Scanners, etc.)• Manage IMS 9001-2000 documentation on daily basis & report. • Troubleshooting Software Problem and make recommendation for corrective action• Create DSL connections and provide network service to clients or users.

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  Chiniot General Hospital

  Jan 2017 - Mar 2017

  System Support Engineer

  • To troubleshoots existing network and system problem.• To perform frequent system checks and implements patches on client computer.• Add, remove, or update user account information, reset passwords, etc through AD (Domain Control).• Perform maintenance of desktop computer and antivirus patches,• Troubleshoot and resolve software, operating system, and networking problems both server and hardware and also resolve day to day issues of software's.• Schedule, performs and monitor system backups.• Maintain the inventory of all computer hardware equipment.• Update and maintain license & warranty claim file.• To Maintain PABX and DVR Attached Computer.• Protects organization's Value by keeping information Confidential. Show less

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  EDENROBE

  Mar 2017 - May 2021

  I.T Officer

  • Manage all Outlets system’s problem• SQL Studio installation and execute files add remove database.• Secure Firewall servers • To troubleshoots existing network and system problem.• To perform frequent system checks and implements patches on client computer.• Add, remove, or update user account information, reset passwords, etc through AD (Domain Control).• Perform maintenance of desktop computer and antivirus patches,• Troubleshoot and resolve software, operating system, and networking problems both server and hardware and also resolve day to day issues of software's.• To troubleshoots existing network and system problem.• To perform frequent system checks and implements patches on client computer.• Perform maintenance of desktop computer and antivirus patches,• Schedule, performs and monitor system backups.• Protects organization's Value by keeping information Confidential. Show less

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  OPTP

  May 2021 - Mar 2023

  Sr. Executive IT

  • Managing IT infrastructure of head office and 80+ branches across Pakistan. • SQL Studio installation and execute files add remove database.• To troubleshoots existing network and system problem.• To perform frequent system checks and implements patches on client computers.• Add, remove, or update user account information, reset passwords through AD (Domain Controller).• Apply group policies. • Perform maintenance and upgrades of desktop / laptops and antivirus patches,• Troubleshoot and resolve software, operating system, and networking problems both server and hardware and also resolve day to day end user issues.• Continuous monitoring of systems and servers health through SNMP. • Providing Level-2 Support for Head office , Warehouse and regional office in case of connectivity from head office and emails. • Managing System & laptop updates and upgrades of Head Office users.• Coordination with LHE & ISB Team for technical assistance.• Managing Hardware issues of Servers and coordination with vendors for replacing hardware etc.• Managing all Internet Portals• Managing New Installations of Systems & Laptop of Head Office / Field users.• Managing Users Systems & Laptops Support of Head Office.• Managing Printers, Projectors & Wireless routers of Head Office.• Managing Printer Toner Recycling.• Managing Replications of all Servers of Head Office.• Providing Support to Routers at outlets.• Assisted in design and development of Data Center• Assisted in design and development of Network Infrastructure• Managing Attendance Machine Software Show less

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  Be Energy

  Mar 2023 - Oct 2023

  Information Technology Executive

  • Managing IT infrastructure of head office.• Managing IT infrastructure of regional offices.• Installing Monitoring and updating Windows 2008, 2012, and 2016 Server, Active Directory, Financial Applications, and Firewall• Managing All Data center equipment and environment in coordination with vendor. (Servers, Switches, Storage, Cabling, UPS, AC)• Maintain daily basis data backups on a Centralize Storage Server, and on Cloud Storage.• Provides and supervise IT Help desk support for users all over Pakistan.• Add, remove, or update user account information, and reset passwords through AD (Domain Controller).Apply group policies.• Troubleshoot existing network and system problems• Managing Printers, Projectors & Wireless routers of Head Office.• Managing Printer Toner Recycling.• Managing Replications of all Servers of the Head Office.• Providing Support to Configure Load Balancer & Routers at outlets..• Managing Attendance Machine Software. Show less

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  EFS Facilities Services Group (EFS)

  Oct 2023 - now

  IT Support Officer

  • Managing IT infrastructure of all site regional offices.• Installing Monitoring and updating ISP From Vendor• Managing All Data center equipment and environment in coordination with vendor. (Cabling, UPS, AC)• Provides and supervisor IT Help desk support for overall Site users.• Perform daily monitoring health checking of IT services and day-end activities.• Troubleshoot existing network and system problems.• Providing Level-1 and Level-2 Support for the Head office and regional offices. • To troubleshoot existing network and system problems. Show less