Shilpa Modiyil

Experience

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  St. Thomas Hospital

  Aug 2007 - Oct 2007

  Outpatient Assistant Manager

  Manager in leading and analyzing performances of daily operations whilemonitoring quality and efficiency standardsChampioned the efforts to consult professionals and attend medical conferences to improve processes and procedures resulting in enhanced outpatient service experienceAided in the implementation of systems to improve the logistics of medical records between consultation room,labs and document control departmentsEngaged in problem solving sessions while documenting and publishing reports to Senior Executives Show less

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  St. Thomas Hospital Chethipuzha

  Aug 2007 - Jul 2008

  Professor

  Taught Management and Health Care Services courses including Management Information System, Quality Control and Management, Health Administration and Quality ManagementEngaged in professional and personal development of around 30 students by providing counselling sessionsAssigned as the project lead to perform SWOT analysis in the administrative and human resources departments at the hospital

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  Kristu Jayanti College Autonomous

  Jul 2008 - Apr 2011

  Professor

  Taught Management courses such as Project Management, Business Communication, Strategic Management, Consumer Behavior, Organizational Behavior, Business EnvironmentMentored and aided 2400+ students in their professional and personal developmentAudited processes and documents to ensure compliance with NAAC (National Assessment and Accreditation Council) program

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  Premier Dental Center

  Aug 2012 - Feb 2013

  Dental Office Administrator

  Maintained electronic patient dental records by obtaining, recording, and updating personal and financial information using SoftDent Practice Management System.Revenue cycle management: Patient registration, managed cash flow while recording revenue and updating financial information; recorded and collected patient charges; controlled credit extended to patients; filing, collection, and expediting third-party claimsProtected patients' rights by maintaining confidentiality of personal and financial informationManaged patient appointments on schedule by communicating the provider of patients’ arrival; reviewed service delivery compared to schedule; while reminding provider of service delays Show less

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  PPG Health, PA

  Apr 2016 - Feb 2017

  Manager Central Scheduling System and Patient Care Service

  Managed an interdisciplinary and cross-functional team of 20 Assisted in the implementation of EMR’s to facilitate partnership with other facilities and clinicsCreated and ensured efficient workflows, protocols, procedure for the Scheduling and Patient Care teamLiaison between the software developers and the end users of e-clinical works Provided training for the Central Scheduling software for various clinics around the Dallas-Fort Worth area Engaged in the EHR Trouble shooting and ticketing Problem solving in e-clinical works and the transfer of the patient data to the Scheduling Software Prioritizing and expediting the referrals electronically to various super specialty clinics Show less