Radhika Manikam

Experience

• 

  WNS Global Services

  Dec 2004 - Aug 2008

  Assistant Manager
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  Gallagher Operations Support Services Private Limited

  Feb 2014 - Oct 2017

  1. Ability to understand and cater to clients business requirementsa. Active participation in system changes and introducing new reporting toolsb. Ensure that the teams onshore and offshore do not have conflicting goals and behavioursc. Work with the customers to improvise on the systems to ensure they are compatible and competitive to work with the changes in the marketplaced. To strategically understand the needs of the customers and plan development of the people to ensure that they are fit to contribute in futuree. Review and agree on Key performance indicators with the customersf. To facilitate and implement process improvement ideas for enhancing efficiencyg. Review debt recovery procedures and stop the supply of goods and services - or even start the serious process of legal action - if a client has paid late or missed multiple payments.h. Ensure that the cash flow is maintained in the organization through analyzing the bad debts and ensuring that the underwriting teams are involved to analyze the credit risk of the business to avoid any major impact to the businessi. Ensure that the collections cycle is maintained and the Days sales outstanding is reduced or maintained at the market standards2. Provide a work environment that engenders positive energy, creativity and teamwork among employees3. Involved in Employee selection, career development, succession planning and periodic trainings4. Analyse, maintain & report - Process MIS for client end & internal management, Agent MIS: Call Monitoring/ Account Audit, Agent performance incentive.5. Ensure compliance with internal policies & procedures, external regulations and information security standards.a. Ensure that the documentations are upto the ISO and ISMS standardsb. As per the client requirements ensure that we comply by the statutory regulations6. Responsible for the growth and increase in organisations finances and earnings Show less

  • Process Manager

    Feb 2014 - Oct 2017

  • Process Manager

    Feb 2014 - Oct 2017
• 

  _VOIS

  Oct 2017 - now

  General Manager

  Leading the F&A space which includes Fin ops and R2R for the Australian Market in Vodafone. Laying the groundwork of development by making complex financial and accounting decisions that improves cash flow and customer satisfaction.