Experience

• 

  Cognizant

  Mar 2009 - now

  • As a Service Delivery Manager manages overall service, achieve CSI, innovation and Transformation and manage the people within the LOB WITH the objective of service delivery and maintaining healthy portfolio as per contract WITHIN THE LIMITS OF pre-defined corporate guidelines• Ensure management reports are circulated to the relevant stakeholders as per agreed timelines and act as a Single Point of Contact for Delivery of the project, also responsible for End to End Service Delivery for the portfolio / LOB being managed - Devise Corrective and Preventive actions for any Service Level breaches, near misses and Customer escalations• Responsible for managing defined processes and risks with respect to organization and customer, Coordinate with onsite and offshore teams as necessary during project delivery, ensure service performance of the portfolio through defined metrics and KPI's, Participate in PMR and Service performance review meeting and ensure availability of all relevant performance data• Acted as liaise with Academy for project level training needs and ensure training plans are made available based on skillset needs and also responsible for People management which includes performance management process (goal setting, appraisals and promotions) for the project (Portfolio / LOB), Manage conflicts within the team and organize team building exercises, Initiate (Performance Improvement Plan) PIP in case of non-performance and manage staffing requirements for the portfolio. • Active participant in customer round table discussions/floor visits and share project experience, Share best practices with the Organization and leverage Organization assets for the benefit of the project. Adopt and replicate best practices from other engagements in SBU and organization• Engaged in Customer review/Governance meetings to discuss on Service performance, project issues and improvement opportunities and responsible for billing and invoicing for the portfolio being managed Show less • As an onsite project lead was responsible to understand, interpret and clarify functional requirements as well as technical requirements and requirement standards for the project, Understand how the estimation (effort, size) is done at task level in the area of work concerned, measure and report the actual effort against the estimated effort and ensure task progress reporting in an applicable tool• Study assigned functional specifications, analyse and identify impact of specifications, raise queries and seek resolution from different stakeholders• Provide required support to develop the proof of concept, Develop coding (business layer coding, interface development, service development, creation of stored procedures) as required in the project, participate in code peer review, as required, Highlight any potential risks to the Leads and seek inputs to resolve issues identified, support integration of components, provide support on process audit activities• Write unit test cases for the specific unit, seek review from peer / Senior Developer for the test cases written, execute the test cases, Capture and fix defects as and when found, and retest the areas during testing and warranty phase• Participate in innovation sessions, implement process improvements to reduce manual intervention (e.g. automation), support on process audit activities, Generate ideas to provide value add and share the same with the Technical Lead, Contribute towards updating knowledge assets, user manual, online help document, installation manual / scripts• Conduct knowledge transfer sessions for new joiners in the project team, Guide and mentor team junior members from a technical perspective to ensure quality delivery of the components, contribute / search / reuse all types of assets from repository, Engage with team, resolve / conflict management within team, conduct internal training's for developers within team. Show less • As an onsite project lead was responsible to understand, interpret and clarify functional requirements as well as technical requirements and requirement standards for the project, Understand how the estimation (effort, size) is done at task level in the area of work concerned, measure and report the actual effort against the estimated effort and ensure task progress reporting in an applicable tool• Study assigned functional specifications, analyse and identify impact of specifications, raise queries and seek resolution from different stakeholders• Provide required support to develop the proof of concept, Develop coding (business layer coding, interface development, service development, creation of stored procedures) as required in the project, participate in code peer review, as required, Highlight any potential risks to the Leads and seek inputs to resolve issues identified, support integration of components, provide support on process audit activities• Write unit test cases for the specific unit, seek review from peer / Senior Developer for the test cases written, execute the test cases, Capture and fix defects as and when found, and retest the areas during testing and warranty phase • Participate in innovation sessions, implement process improvements to reduce manual intervention (e.g. automation), support on process audit activities, Generate ideas to provide value add and share the same with the Technical Lead, Contribute towards updating knowledge assets, user manual, online help document, installation manual / scripts• Conduct knowledge transfer sessions for new joiners in the project team, Guide and mentor team junior members from a technical perspective to ensure quality delivery of the components, contribute / search / reuse all types of assets from repository, Engage with team, resolve / conflict management within team, conduct internal training's for developers within team. Show less • As an onsite project lead was responsible to understand, interpret and clarify functional requirements as well as technical requirements and requirement standards for the project, Understand how the estimation (effort, size) is done at task level in the area of work concerned, measure and report the actual effort against the estimated effort and ensure task progress reporting in an applicable tool• Study assigned functional specifications, analyse and identify impact of specifications, raise queries and seek resolution from different stakeholders• Provide required support to develop the proof of concept, Develop coding (business layer coding, interface development, service development, creation of stored procedures) as required in the project, participate in code peer review, as required, Highlight any potential risks to the Leads and seek inputs to resolve issues identified, support integration of components, provide support on process audit activities• Write unit test cases for the specific unit, seek review from peer / Senior Developer for the test cases written, execute the test cases, Capture and fix defects as and when found, and retest the areas during testing and warranty phase • Participate in innovation sessions, implement process improvements to reduce manual intervention (e.g. automation), support on process audit activities, Generate ideas to provide value add and share the same with the Technical Lead, Contribute towards updating knowledge assets, user manual, online help document, installation manual / scripts• Conduct knowledge transfer sessions for new joiners in the project team, Guide and mentor team junior members from a technical perspective to ensure quality delivery of the components, contribute / search / reuse all types of assets from repository, Engage with team, resolve / conflict management within team, conduct internal training's for developers within team. Show less • As a Team lead was responsible to understand, interpret and clarify functional requirements as well as technical requirements and requirement standards for the project, Understand how the estimation (effort, size) is done at task level in the area of work concerned, measure and report the actual effort against the estimated effort and ensure task progress reporting in an applicable tool• Study assigned functional specifications, analyse and identify impact of specifications, raise queries and seek resolution from different stakeholders• Provide required support to develop the proof of concept, Develop coding (business layer coding, interface development, service development, creation of stored procedures) as required in the project, participate in code peer review, as required, Highlight any potential risks to the Leads and seek inputs to resolve issues identified, support integration of components, provide support on process audit activities• Write unit test cases for the specific unit, seek review from peer / Senior Developer for the test cases written, execute the test cases, Capture and fix defects as and when found, and retest the areas during testing and warranty phase • Participate in innovation sessions, implement process improvements to reduce manual intervention (e.g. automation), support on process audit activities, Generate ideas to provide value add and share the same with the Technical Lead, Contribute towards updating knowledge assets, user manual, online help document, installation manual / scripts• Conduct knowledge transfer sessions for new joiners in the project team, Guide and mentor team junior members from a technical perspective to ensure quality delivery of the components, contribute / search / reuse all types of assets from repository, Engage with team, resolve / conflict management within team, conduct internal training's for developers within team. Show less • As a developer responsible to understand, interpret and clarify functional requirements as well as technical requirements and requirement standards for the project, Study assigned functional specifications, analyze and identify impact of specifications, raise queries and seek resolution from different stakeholders• Provide required support to develop the proof of concept, Develop coding (business layer coding, interface development, service development, and creation of stored procedures) as required in the project, participate in code peer review, as required• Highlight any potential risks to the Leads and seek inputs to resolve issues identified, support integration of components, provide support on process audit activities• Write unit test cases for the specific unit, seek review from peer / Senior Developer for the test cases written, execute the test cases, Capture and fix defects as and when found, and retest the areas during testing and warranty phase Show less • As a developer was responsible for understanding the functional aspects of the clients’ requirement. • Efficient Task Execution which involves Raising clarifications / issues / concerns regarding work output to the lead on time, Adherence to project schedule / timelines, Participating in project and organization initiatives led by the Delivery leadership, Ensure appropriate classification and prioritization of tasks. • Also responsible for creating and maintaining ASP.NET web based applications as per the requirements from the client & also involved making changes to existing web applications as per the business demands. • Assisting in creating documentations about client specific applications, project specific processes and workflows• Participating in daily stand-up calls and weekly calls, also involved in creation of Weekly and Monthly reports to Clients. Show less

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