Experience

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  Hot fm 105 - sachal satellite communication pvt. ltd

  Sept 2006 - Jun 2008

  Assistant creative manager & radio broadcaster

  • Led creative team in order to actively manage production and event related activities• Provided training to new recruits on various tools and applications• Developed station properties and characteristics for shows and daily capsules• Conceptualized brand related activities, content and production elements• Planned and developed database of voice over artists and singers with classification

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  Hewlett-packard

  Jun 2008 - Sept 2012

  • Managed HP services, support and partner operations• Maintained partner performance reports and labour reimbursements • Ensured partner meets and maintains necessary criteria for inclusion in program as defined by business and quality criteria, including technical training and certification process• Proactively monitored and managed partner's delivery performance against HP delivery Key Performance Indicators (KPI) as defined within contract• Collaborated with partners to formulate improvement plans in order to meet KPI• Ensured partners’ compliance with warranty terms and/or contractual obligations• Regularly performed partner performance reviews • Effectively communicated updated guidelines related to policies and procedures• Took ownership of partner's escalations and worked through to a satisfactory conclusion• Took ownership of customer’s escalations and worked with partners to obtain a satisfactory conclusion Show less • Maintained IPG Commercial warranty reimbursement processes for Asia Emerging Countries (AEC – Pakistan, Bangladesh, Sri Lanka, Brunei, Cambodia, Maldives and Nepal)• Maintained monthly cost saving initiative data and reports• Performed partner reviews and maintained performance reports• Performed call management (WFM Batch Call Logging and Closing)• Processed payments for maintenance support contracts • Maintained partner labour reimbursement processes and warranty escalations for Imaging and Printing Group (IPG) commercial products Show less

  • Partner Support Manager

    Jun 2010 - Sept 2012

  • Support Administrator

    Jun 2008 - Jun 2010
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  Shoppers drug mart

  Oct 2012 - Apr 2017

  • Managed and organized full-service Canada Post retail postal outlet• Maximized department revenue and customer satisfaction• Planned and implemented department sales and merchandising initiatives • Communicated and provided development leadership to the department team• Managed customer escalations and other departmental issues• Performed monthly ordering to ensure the availability of merchandise• Monthly inventory count to ensure on hand inventory• Achieved monthly sales targets by upselling of additional products and services• Managed PO Box ledger, carded inventory and return to sender • Prepared daily sales reconciliation report , analysis summary and organize for quarterly review Show less • Managed high volume customers and consistently met performance benchmarks in all areas (speed, accuracy, volume)• Achieved daily sales targets by upselling of additional products and services• Provided change of address, hold mail, PO Box, money order and money transfer services• Performed daily reporting to ensure the availability of merchandise• Provided telephonic support to ensure customer needs are meet• Proven record of maintaining, verifying and balancing allocated cash drawer• Provided telephonic support to ensure customer needs are meet• Assist customers with appropriate options of merchandise and services• Performed weekly RTS (return to sender) and carded inventory count Show less

  • Retail Manager

    Apr 2014 - Apr 2017

  • Sales Representative

    Oct 2012 - Apr 2014
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  Hd virtual tours

  May 2015 - now

  Owner/founder

  • Founded and transitioned the business from sole proprietorship to a corporation.• Oversee sales, service provision, and the cultivation of new business prospects.• Execute and oversee all online marketing campaigns and promotional offers.• Administer comprehensive search engine optimization for the HD Virtual Tours website.• Participate in brainstorming and innovating to enhance sales and annual performance.• Manage all company social media profiles.• Recruit and lead a team of employees. Show less

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  Canada post / postes canada

  Apr 2017 - now

  Operations supervisor

  • In the absence of full-time shift supervisors, assumed responsibility for overseeing all shifts and plant operations as a Relief Supervisor.• Managed various work centers, including Paxis (Plant) operations, MSC dispatches, Radio Room (Commercial Pickups), Loading Vehicles, High Dock, and Low Dock.• Developed and executed plans to direct and inspect daily operations at assigned work centers, ensuring adherence to cut-off times and efficient work processing.• Handled daily staffing requirements, duty rotations, supplementary staffing, annual vacations, and related tasks.• Provided supervision, coaching, guidance, and leadership to all team members.• Conducted training sessions for new employees, instructing them in their respective roles and familiarizing them with new methods and procedures.• Effectively resolved staff issues, collaborating with Labour Relations and/or union representatives to interpret the collective agreement's terms. Addressed concerns related to safety, overtime, and route evaluations with shop stewards, striving for resolution before formal grievances arose.• Implemented workplace safety and health programs and processes for the assigned team, taking corrective actions to rectify unsafe operating conditions.• Conducted safety talks and participated in mini meetings to promote a smooth work environment and efficient processing.• Entered employee, volume, and addressing data into corporate systems such as SAP, generating reports to monitor performance, identify improvement opportunities, control operational costs, and meet targets.• Evaluated Productivity per Hour (PPH) on a weekly basis to enhance work processing efficiency.• Collaborated with fellow supervisors and enablers to ensure effective coordination of operations and address operational challenges. Show less

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  Royal lepage

  Jun 2018 - Feb 2020

  Real estate salesperson
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  Ipro realty ltd., brokerage

  Feb 2020 - now

  Dedicated Real Estate Broker with a proven track record specializing in residential real estate, including condos, townhouses, condo townhouses, semi-detached, detached homes, and bungalows. Renowned for collaborating seamlessly with mortgage agents and brokers to ensure smooth transaction closures. Offers high-end marketing and sales strategies to maximize property value. Exceptional negotiation skills benefit both buyers and sellers. Additionally, provides expert residential lease services.• Consistently recognized for outstanding achievements and contributions to the real estate industry.• Maintains a high level of client satisfaction through personalized service and expert guidance.• Demonstrates a strong commitment to closing successful real estate deals through effective negotiation and attention to detail.• Specialize in the buying and selling of residential properties, including condos, townhouses, condo townhouses, semi-detached, detached homes, and bungalows.• Collaborate closely with mortgage agents and brokers to streamline the transaction process, ensuring a seamless experience for clients.• Develop and implement sophisticated marketing and sales strategies to showcase properties effectively and attract potential buyers.• Apply exceptional negotiation skills to benefit clients, securing favorable terms for both buyers and sellers.• Provide expert residential lease services, offering guidance and support for tenants and landlords.• Prioritize client satisfaction by delivering personalized service, addressing concerns, and offering expert guidance.• Stay current with industry trends and updates to provide clients with the most up-to-date information and advice.• Consistently recognized for exceptional performance and dedication to excellence within the real estate industry. Show less

  • Real Estate Broker

    Mar 2021 - now

  • Real Estate Agent\Realtor®

    Feb 2020 - Mar 2021