Experience

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  Network solutions

  Dec 2008 - Feb 2010

  System engineer

  • Monitoring of LAN, WAN network (PRTG Graph).• Management of Switches through soft switch.• Work with service providers for troubleshooting the ISDN T1/E1 PRI, T1/E1 CAS and data connectivity as well.

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  Orange business services

  Mar 2010 - Aug 2011

  Ip telephony engineer

  • Receives RFC (Request for change) from the customer related to IPT services on tools like SD4 (HP) and CLARIFY (AMDOCS).• Checks whether the change request qualifies according to the Change catalog or not does complete data validation for each change request.• If information is missing / incorrect, then revert to the customer asking for more information.• Classifies the change request according to its service Impact.• Execution of Move, Add, Change and Delete (MACD) incidents and requests for Cisco IP Telephony Infrastructure consisting of Cisco Unified Communication Manager (CUCM), Voicemail by Cycos and Click to Dial by Genesys.• Execution of all the Changes as per the defined change catalogue within the agreed lead time.• In case of very complex request liaises with different entities to get the change released in agreed lead time or on requested Date.• Provide updates as needed to the customer in order to meet performance objectives• Remains the SPOC for the customer till change request is released. Show less

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  Hcl technologies.

  Jan 2012 - Oct 2015

  Technical specialist - cisco unified communication

  • Troubleshooting on clients IPT network for simple and complex issues.• Hand on experience on Cisco Unified Communication Manager (CUCM) version 4.x, 5.x, 6.x, 7.x, 8.x,9.x• Troubleshooting on Voice Gateways and SRST.• Troubleshooting on CME (2800,2900,3800,3900,UC500)• Troubleshooting of Software Conference Bridge Resources, Music on Hold (MOH) Resources and Transcoder Resources. • Troubleshooting of Hands on experience on CISCO gateways such as 2800, 3900, 2600,VG2XX • Troubleshooting Voice Interfaces like FXS, FXO, ISDN T1/E1 PRI, T1/E1 CAS • Hands on experience on Call Admission Control• Technical & operational planning and strategy & schedule development. Incident management and service assurance on Cisco IPT network.• Monitor and manage CISCO’s data center located across the globe. These data center are hosting our clients IPT network on UCS Servers/blades.• Implementing authorized changes like Device pools, Region, Location, Translation patterns, Hunt Groups, Device settings, Phone settings, Media Resources and other Call Manager features.• Troubleshooting issues related to Call routing, Calling agents, IP Phones, Voice messaging systems, RTMT. Collecting and Analysing traces & logs, Call detail records and DNA reports. • Creating daily health check reports, Voice quality reports, call logs and documents for internal reference.• Hands on experience on troubleshooting SRST (Survivable Remote Site Telephony) • Management and monitoring of call manager cluster • Configuration of call signaling protocols on Voice Gateways H.323, MGCP and SIP. • Troubleshooting on Cisco Unity, Cisco Unity Connection.• Work with Cisco TAC if required for troubleshooting further and need to find the RCA for the issue.• Work with service providers for troubleshooting the ISDN T1/E1 PRI, T1/E1 CAS. Show less

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  Vodafone business

  Oct 2015 - Apr 2018

  Voice specialist

  I was working as an L3 Engineer in incident management for UK based customer.Provide support for the IPT and UCCE setup for the customers.Working on new requirement in the existing setup and implement through change management process.Work on escalated cases and if required involve Cisco TAC and get to the resolution of the issue.Prepare Root Cause Analysis for the issue.Guide L1 and L2 Engineers if they need any support and guidance while working on Issues.

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  Tata communications

  Apr 2018 - Aug 2021

  Sr lead advance solution delivery

  • Configuration & Troubleshooting of network devices.• Creating Access Policies, Interface profile Group, Interface profile, Switch Profile.• Creating End Point Group, Application profile, Bridge Domain, VRF, Contracts, Subject, Filters, Tenants, L2 Out, L3 Out.• Integration of the Physical Domain, L2 Domain, L3 Domain, VMM Domain for integration with the VM ware.• Looking into the Logs and Alarms in the ACI.• Looking into the logs and alarms on the VMware technology, currently supporting esxi version 6.5, Knowledge of VSS, VDS, Port group, veth, vnic, vsphere 7.0.• Looking into the Logs of the Vcenter and UCS manager for any abnormalities.• Working with Cisco TAC to troubleshoot the issues and if needed if any help is needed for the RCA and Problem tickets.• Looking into the CIMC for any issues with the B series or the C series servers.. Working on Nexus switch, UCS Manager, V Centers and looking out for any issues related to hardware or any incidents happening in the Data Center Equipments and to get them resolved. Show less

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  Dxc technology

  Sept 2021 - now

  Senior analyst i infrastructure services

  Working as a Data Center engineer supporting various products - Nexus , F5 , Checkpoint firewall, Symantec Blue coat proxy, SDWAN( Velo cloud ) .Working on maintenance and upgrades for the various Data Centre products .