Experience

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  Metropolitan police

  Jul 2002 - Feb 2014

  Police officer

  The key skills developed and how I demonstrate them are listed below:Communication SkillsTaking written witness statementsInterviewing suspectsProviding verbal evidence at courtProvide updates to victims of crime throughout an investigationAttend and speak at public meetings and street briefings addressing concerns and needs of local communityDemonstrate communication skills and adapting the way I interact with diverse groups in the community, this could be due to nationality, sexual orientation, religion, age, physical disability and mental illnessProvide briefings and presentations prior to execution of search warrantsProblem Solving and Conflict ManagementMediating in disputesUsing legislation such as Anti-Social Behaviour contracts and Anti-Social behaviour orders to resolve issues for businesses and residentsInvolved in helping to keep the peace at demonstrations, marches, protests, football matches etc.Assisting in riot control situationsRemaining calm and professional under extreme pressureRisk assessing violent and aggressive offendersInvestigating all reports of crime and taking advantage of modern technology in forensics and CCTV to identify suspects and offendersPractical and Administration SkillsUse of up to date IT and other technology on a daily basisCompleting paper work after an arrest, including writing comprehensive notes about the incident.Researching intelligence systemsShow self motivation by ensuring knowledge of powers and policies are always up to dateHigh standard of personal appearance and standardsLeadership and Management SkillsProvide action plans for underachieving officersOffer support and advice to assist Junior officers in reaching set targetsManaging major incidentsTeam workingAdministering first aidInvolved in surveillance operationsWorking as part of a team during public order situationsCo-coordinating response to emergency calls Show less

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  Avon and somerset constabulary

  Feb 2014 - Apr 2017

  Criminal investigator

  • Investigation of criminal offences.• Carrying own investigative workload, required to work to tight deadlines often under pressure.• Interviewing of suspected offenders and obtaining written statements from victims and witnesses of offences that have been committed.• Reviewing investigations to identify weaknesses and areas for further enquiry.• Use Microsoft Office, Excel and PowerPoint.• Composing written reports for court.• Engaging at all levels within the organisation for the purpose of appraisals, negotiations and influencing decisions.• Liaising with outside organisations including the crown prosecution service to obtain charging decisions.• Attending court and presenting verbal evidence.• Analysis of data obtained during the course of an investigation.• Acting as a point of contact during investigations.• Offering my advice and input into strategies during investigations in such areas as open source research and utilising social media for investigative opportunities. Show less

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  Tss (total security services) ltd

  Apr 2017 - Oct 2018

  Area manager

  • The rostering and deployment of security officers according to customer needs in line with company policy and best use of resources. • Effective communication with all customers and liaison to identify needs and next steps.• Visiting of assigned sites, clients and security officers at designated times.• Compilation of assignment instructions and their distribution as per company directions.• The coaching and training of officers at their place of work. Guiding officers to provide a high level of service delivery. • The completion of reports including site visit sheets and officer training records on each site visited.• Management of company misconduct and disciplinary procedures. Issuing misconduct forms and store/site removal requests in line with company policy.• Interviewing and recruiting of staff.• Conducting monthly welfare visits/telephone calls to officers.• Assisting with incident investigations in dedicated area.• Providing in-store training to officers relating to identified health and safety issues.• Delivering excellent service to meet KPI/SLA targets.• Collection of KPI/SLA results from clients.• Agreeing action plans/next steps with clients to improve service delivery.• SIA licensed. Show less

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  Capita enforcement

  Oct 2018 - Apr 2020

  Enforcment agent manager

  • Managing a team of 30 plus Enforcement Agents to ensure that performance, behaviours and conduct expectations are met.• Encouraging a culture of continuous development through effective coaching and feedback.• Analysis and discussions on individual and team performance to ensure business objectives are achieved.• Communication with key internal and external stakeholders to ensure delivery of business information.• Motivating team members to achieve business targets.• Driving and communicating change in a positive manner.• Auditing of Enforcement Agents on a quarterly basis to ensure they are in possession of appropriate documentation including identification, banking documents and authority to act certificates.• Work with Client Team to develop strategies to ensure resourcing for clients is at the correct level.• Responsibility for accurate recording of holidays and sickness for a team of Enforcement Agents.• Attendance and performance management including, investigation of misconduct/gross misconduct. • Compile statistical analysis of Enforcement Agent performance to Director level on a daily, weekly and monthly basis.• Organise and chair fortnightly planning/allocation meetings.• Responsibility for completion of monthly commission structure, ensuring correct bonuses are allocated to Enforcement Agents depending on their performance.• Recruitment of Enforcement Agents/Trainee Enforcement Agents including conducting the initial review of CV's and conducting interviews.• Delivery of 3 day induction training to Trainee Enforcement Agents. Show less

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  Churchill group

  Apr 2020 - Jun 2022

  • Key Account Manager

    Jun 2021 - Jun 2022

  • Account Manager

    Apr 2020 - Jun 2021
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  Equita limited

  Jun 2022 - Nov 2023

  Client sevices manager
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  Omexus group

  Nov 2023 - now

  Senior client services manager