Experience

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  Auto-trading s.a.e. egypt

  Jun 2014 - Jul 2014

  Technical support specialist (summer internship)

  • Understanding and aiding with managing the IT infrastructure, understanding the basics of Active Directory in setting up new users and groups, how to join computers into the domain • Setting up operating systems as needed, both Windows and MAC • Handling complex in-house technical issues

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  Arabian group for trading & distribution s.a.e

  Jun 2015 - Jul 2015

  Technical support specialist (summer internship)

  • Management of tickets and remote administration of problems such as basic office support, printers’ setup, OS support (Windows/MAC)• Learning how to handle daily task as a helpdesk admin • Setting up operating systems as needed, both Windows and MAC• Handling complex in-house technical issues

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  Dar al-handasah (shair and partners)

  Mar 2016 - Nov 2018

  • Handling Global IT Service desk• Use ticket tracking to document problems and their solutions and analyse data to improve performance and training• Read or listen to client problems and collect necessary information to identify and solve technical issues• Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems• Installing all versions of windows operating system as work needs • Strong background in MAC OS (troubleshooting, problem solving) Show less

  • Virtualization Admin

    Apr 2018 - Nov 2018

  • IT Helpdesk

    Mar 2016 - Apr 2018
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  Zsah

  Nov 2018 - Dec 2019

  Technical operations engineer

  • Managing of the Data Center in setting up servers (both software and hardware) swapping disks, installing network card (PCIE), installing servers (HPE, Lenovo and Cisco), replacing servers, installing ESXI, assigning static IP and DNS to the servers and gateways• Setting up and maintaining group policies for customers to ensure effective and seamless access to platformssuch as word templates and pushing out software• Troubleshooting and managing tickets with external customers in all support levels• Management and Administration of SaaS applications (Office 365) in creating new users and resetting passwords as well as uploading mail boxes.• Worked on two projects for the National Grid in Verizon datacenters. This included building two call recording solution environments. Show less

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  Bbc

  Dec 2019 - Dec 2020

  Operations engineer

  • Providing 24/7 support as a member of the engineering operations team to journalist and News staff across the globe.• Providing 2nd line support to +400 Windows servers (Windows Server 2012 R2).• Responsible of the OpenMedia system as well as the BBC’s Wire distribution services, Newsroom ComputerSystem Archive, Monitoring systems and Backup system.• Managing build of a preproduction system of OpenMedia.

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  Veritas technologies llc

  Jan 2021 - now

  • Providing a level of technical expertise and technical closure for the entire portfolio within assigned accounts and/or territories including the UAE, Kuwait, Qatar, and Oman.• Conducting all Partner Enablement Sessions within the UAE.• Recognised within the team as the subject matter expert across Backup & Recovery, Governance & Compliance and Application Resiliency.• Maintaining product/solution expertise of market trends in aligned technology including detailed understanding of the competition.• Providing high level solution design for information management.• Present the Veritas technical vision and offering strategy across the solution offering to all levels across the customer internally and externally e.g. technical or business leads.• Own the delivery of technical briefings for solutions and/products for external and internal customers/partners including proof of concepts/demonstrations when required.• Maintaining key relationships/contacts within the Sales, TSS customers and Partners. Show less • Providing a level of technical expertise and technical closure for the entire portfolio within assigned accounts in the UAE• Maintaining product/solution expertise of market trends in aligned technology including detailed understanding of the competition.• Providing high level solution design for information management.• Present the Veritas technical vision and offering strategy across the solution offering to all levels across the customer internally and externally e.g. technical or business leads.• Own the delivery of technical briefings for solutions and/products for external and internal customers/partners including proof of concepts/demonstrations when required. Show less

  • Sales Engineer

    Apr 2022 - now

  • Presales Engineer

    Jan 2021 - Apr 2022