Experience

• 

  Raya holding

  Jan 2007 - Jan 2009

  Sales man
• 

  National for sales and marketing

  Feb 2009 - Dec 2011

  Assistant manager
• 

  Alireza holding

  Jan 2012 - May 2018

  Ensure high levels of customer's satisfaction through excellent serviceComplete stores administration and ensure compliance with policies andproceduresMaintain outstanding stores condition and visual merchandisingstandardsDeal with all issues that arise from staff or customers (complaints,grievances etcStock control (inventory - slow moving itemsMeet sales goals by training, motivating, mentoring the sales staffEvaluating store managers (display - product knowledge - customerserviceManage 4 stores and service center in Jeddah Show less

  • Area Manager

    Jul 2015 - May 2018

  • Store Manager

    Jan 2012 - Jul 2015
• 

  Bounce middle east

  May 2018 - May 2022

  Venue operations manager

  Implemented revenue growth strategies, increasing sales by 12% within one quarter.Reduced overhead expenses by 18% while maintaining 10% growth in customer satisfaction.Launched staff training programs, resulting in 22% improvement in productivity and morale.

• 

  Boost بووست

  Sept 2022 - now

  Operations manager

  Optimized venue layout and introduced new revenue-generating games, increasing profitability without rental cost.Improved operational efficiency, achieving 10% cost reduction while maintaining top-tier safety compliance (0% major injuries).Led cross-functional initiatives with marketing teams, increasing revenue by 8% through promotions.Enhanced customer retention by 45% through strategic data-driven solutions.Cultivated a high-performance team, boosting team productivity by 20%.