Richard Proulx

Experience

• 

  Rogers Communications

  Jan 2002 - now

  Partner with Product leaders to develop service strategies & enable delivery & support models within Operations. Accountable for the end-to-end product life-cycle: new launches + continuous improvement + end-of-Life migrations.on behalf of Rogers Business Customer Service Operations GTM:- Microsoft TPM (Teams Phone Mobile) world first launch team- Launch of Rogers Unison projects - Define & implement procedures & processes- Coordinate launch strategy- Lead moderate impact initiatives end-to-end- Champion resolution of reoccurring issues or process gaps- Analyze existing processes & execute continuous improvement activities I oversee the coordination and administration of all aspects of an ongoing program including planning, organizing, staffing, leading, and controlling program activities. I interact with carriers, LECs and IXC. I conduct day-to-day management of multiple teams and coordinated interaction with functional groups in their roles as stakeholders in the projects.

  • Program Manager, CSO Go-to-Market Readiness

    Oct 2018 - now

  • Implementation Leader

    Oct 2015 - Oct 2018

  • Program Manager, Customer Networks PMO

    Apr 2012 - Oct 2015

  • Customer Implementation Specialist

    Jan 2004 - Apr 2012

  • Customer Service Specialist

    Jan 2002 - Feb 2004