Experience

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  Zuellig pharma asia pacific limited

  Apr 2014 - May 2014

  Database developer
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  Citibank

  Jun 2014 - Aug 2014

  It consultant
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  Regus

  Aug 2015 - Mar 2016

  It s1 networks analyst

  IT S1 Networks Analyst • Attended to Service requests;• First level of support –network troubleshooting in all layers: Layer 1: Fiber/Copper cabling standards | Layer 2: panning-tree, VLAN tagging, MAC address tracing, ARP issues. | Layer 3: routing troubleshooting, EGP versus IGP redistribution, BGP attribute, prefix length issues, OSPF |Layer 5 to 7: DNS issues; assisting with identifying application issues posing as network issue;• Configured different devices such as Clavister firewall writing rules | Cisco router/switch configuration | Any VoIP phones | Network printers | VPN setup for the client. Show less

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  Dxc technology

  Mar 2016 - Aug 2018

  End-to-end monitoring devops team lead and change manager

  • Attends to critical incidents and fulfillment requests;• Uses different technologies such as HP Business Service Management (BSM), HP Sitescope (SiS), Business Process Monitor (BPM), Vugen, Toad/Oracle, Putty and Solarwinds to provide technical consultation and support to thousands of monitoring probes and monitors• Engaged in Rapid Response Team which aims to restore the application services urgently when issues occur soon as detected;• Performs routine tasks-=[[• Serves as L2 support for application issues – to provide resolution to incident management tickets, root-cause analysis and data analysis/investigation on application issues;• Supporting Production servers and QA servers;• Conducts BSM and Sitescope Trainings to End-users;• Facilitates Kick off Meetings of the Project with the clients and gather required information to build desired type of monitoring; • Coordinates in changes and upgrades to different teams and customers;• Configuration Managements in Service Now (SNOW) – Lead in auto-ticketing/alerting configurations and CI Mapping; • PAM Admin• OMI integration and OMI SBEC Rule Correlation.Quality Management System Lead• Developed new process that improves fulfillment requests and project creation within the team;• Ensure that processes in the application monitoring or End-to-End Monitoring projects are strictly followed and meet the company and client’s strategic direction.Knowledge Management Lead• Maintains the SharePoint environment;• Ensures that the process and correctly documented for future reference;• Provide clients self-help documentation and process guides.Change Manager• Ensures the risk and impact of all team changes/projects deployed has been fully assessed;• Ensures that implementation and backouts are properly handled within the given period of time;• Ensures that projects/changes has been communicated everyone involved;• Ensures that the change has maximum improvement on business operations. Show less

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  Yondu, inc.

  Aug 2018 - Sept 2019

  Monitoring admin and engineer

  HP BSM and HP SiteScope Monitoring Admin • Deals with day-to-day monitoring operations. Set up and Maintenance of BPMs and ensure all monitors are up and successfully running. Handle all cases/interactions with Microfocus Team. Create Procedure Documents.• SiteScope Instance Administration Installation/ Maintenance/ Patching.

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  Asticom technology inc

  Sept 2019 - Dec 2020

  Business readiness
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  Globe telecom

  Dec 2020 - Jul 2022

  Business readiness manager
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  Sun life

  May 2022 - now

  • Transformation Change Manager

    May 2022 - now

  • Transformation Change Manager

    May 2022 - now