Carlien Murray

Experience

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  Protea Hotels

  Nov 1999 - Jan 2006

  Revenue Manager, Reservations and Front Office Manager

  Yield Managements, Reservations management, Systems training and control, G&C Co-ordinator, Assist in banqueting, Sales calls and communications

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  Marmaids Diving

  Jan 2006 - May 2006

  Scuba Instructor Internship

  Completed Scuba Instructor Internship

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  Island Divers

  May 2006 - Oct 2006

  Scuba Instructor

  PADI Staff Instructor, Underwater Photographer & Videographer. Part Time Dive Centre Manager.

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  Harlequin Scuba

  Oct 2006 - May 2007

  Scuba Instructor

  Scuba Instructor, Dive Centre Sales and admin.

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  Barakuda Diving

  May 2007 - Apr 2010

  Scuba Instructor and Dive Centre Manager

  Part Time Scuba Instructor, Dive Centre Manager, Admin, Staff management, Boat Planning, Procurement, Sales, Brochure, Logo & T-Shirt design. Photography & Videography.

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  Carlien Photography

  Jan 2010 - now

  Photographer
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  La Roca Guest House

  May 2010 - Oct 2010

  General Manager

  General Management of the entire property including admin, front of house, back of house, accounts, food & beverage, stock control, marketing, guest liaison, maintenance, security, procurement, delaing with suppliers, orders etc.

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  White Pearl Resorts

  Oct 2010 - Aug 2013

  Operations Admin Manager (Reservations & Front Office) Manager

  Manage Front Office & Reservations Department. Yield Management, Staff Training and Induction, Admin, Communication

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  Tsogo Sun

  Oct 2013 - Apr 2015

  Revenue Manager at Southern Sun Maputo

  Revenue Management, Yield Management, Reservations Management.Opera property management systemsIdeas Revenue SystemTravel ClickSocial Media liaison on hotel levelAssisting in day to day running of front office and guest services

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  Anvil Bay, Chemucane

  May 2015 - Sept 2016

  General Manager

  Anvil Bay is a private and exclusive barefoot beach camp on a rare untouched stretch of coastal wilderness in Mozambique’s most southern national park.Created with the smallest possible footprint to preserve the wilderness and special sense of place the camp is set up on the beach under canvas and thatch. Just 9 Casinhas are nestled in the dune forest on stilted wooden decks each with its own stretch of beachfront.The lure of Africa is to experience the wilderness as it’s been for thousands of years. Anvil Bay is a beach in Africa where it is as it’s been for thousands of years. On a rare unspoiled stretch of beach guests get to experience life close to nature but with all the comforts of home. The perfect beach holiday to just relax and recover from a strenuous overland safari. Or go on new adventures at sea on the beach or exploring the lakes forests and savannas of the park.Escape to a world of simple pleasures and lifetime memories. Sunrises over the ocean and sunsets across the Parks pristine lakes and vast savannas. Evenings under the stars around a campfire. Miles of untouched beaches and an ocean teeming with marine life to explore.Anvil Bay is a dream destination for nature lovers in search of the perfect get away from it all wilderness beach experience. Show less

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  Costa Smeralda - First Resorts Group

  Oct 2016 - May 2017

  General Manager

  General Manager for Costa Smeralda and Palm Park Resorts on the lower South Coast, Margate

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  Hilton Avisford Park

  Jan 2018 - Jun 2021

  Senior Groups, Convention & Events Sales Executive

  As a Senior Groups, Meetings, and Events (GC&E) and Reservations Executive, I played a pivotal role in managing all aspects of conferences, events, group tours, and reservations. I oversaw the team and ensured seamless departmental operations in the absence of the GC&E Manager, maintaining high service standards and operational efficiency. My responsibilities included building strong client relationships, driving business growth, and securing bookings to maximize revenue. With a focus on client satisfaction, I successfully coordinated complex events, managed group reservations, and delivered tailored solutions to exceed client expectations and meet business objectives. Show less

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  Solent Hotel & Spa

  Jun 2021 - Jun 2022

  Events & Weddings Manager

  As a highly effective Weddings and Events Manager, I transformed the wedding experience by refreshing our supplier partnerships and enhancing our wedding fayres to attract more engaged couples. I focused on elevating every touchpoint, from creating memorable wedding show rounds to delivering exceptional menu tastings that reflected each couple’s vision. By strategically driving wedding sales and optimizing revenue—securing the right weddings at the right time and filling calendar gaps with social events—I ensured consistent profitability. My strong relationships with trusted suppliers enabled seamless collaboration, resulting in unforgettable events and a reputation for excellence. Show less

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  Valor Hospitality Partners

  Jun 2022 - now

  As Revenue Manager for the Holiday Inn London Gatwick Airport Hotel, I successfully optimized revenue streams for a property primarily focused on retail and park-and-fly business. By implementing strategic pricing models and analysing market trends, I maximized room occupancy and profitability across peak and off-peak periods. I helped developed tailored packages to cater to the airport clientele, ensuring competitive positioning within the market. My efforts led to consistent growth in RevPAR and ancillary revenue, while also improving forecasting accuracy and streamlining inventory management. Additionally, I collaborated with our sales and marketing team to drive promotions that enhanced both direct bookings and overall guest satisfaction. Show less

  • Cluster Revenue Manager

    Feb 2025 - now

  • Revenue Manager

    Jun 2022 - Feb 2025