Experience

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  Celeste insurance agency, llc

  Apr 2010 - Nov 2012

  Customer service representative

  • Assist customers via telephone and in person with their insurance needs• Process renewals, cancellations and amendments to insurance policies • Accepted payments, prepared and made deposits• Create business cards and postcards to send to customers• Made changes to the company website as needed• Create quote sheets, renewal sheets, and cancellation sheets• Filing, copying and scanning of documents

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  Superior group – (l-3 communications) total wellness organization fitness center

  Nov 2012 - May 2013

  Fitness attendant

  *Contract Employment*• First point of contact for this approximately 300 member facility• Enroll approximately 15 new members per month• Collect membership dues, answer questions, give facility tours• Create flyers for special events and announcements of changes in schedules• Designed bulletin boards with healthy living information• Assisted the sports coordinator with organizing of teams and compiling team schedules for flag football, softball, volleyball and table tennis• Cleaned the fitness equipment and prepared the facility for closing each evening Show less

• 

  Celeste insurance agency, llc

  May 2013 - Aug 2013

  Customer service representative

  • Assist customers via telephone and in person with their insurance needs• Process renewals, cancellations and amendments to insurance policies • Accepted payments, prepared and made deposits• Create business cards and postcards to send to customers• Made changes to the company website as needed• Create quote sheets, renewal sheets, and cancellation sheets• Filing, copying and scanning of documents

• 

  Texas a&m university-commerce

  Aug 2013 - Dec 2013

  Intramural staff

  • Score keeping for various intramural sports• Assist in the development of intramural officials training • Mentoring under the Assistant Director of Intramural Sports/Sport Clubs at Texas A&M University – Commerce

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  Frisco roughriders

  Jan 2014 - Oct 2019

  • Assist in interviewing potential CREW members for upcoming season• All responsibilities of the Entertainment Team and Entertainment Team LeadAdditional experience includes: assisting the Director of Game Entertainment with scripting of pre-game and in-game entertainment, scripting PA announcements, sitting in on staff meetings, working in the control room, and learning every aspect of planning/booking game entertainment as possible.Other Entertainment and Promotions Experience:2017 Texas League All-Star GameDirk Nowitzki’s Heroes Celebrity Baseball Game (2014, 2015, 2016, 2017, 2018)Variety of Corporate Events at Dr. Pepper Ballpark (2014, 2015, 2016, 2017, 2018, 2019) Show less

  • Field Producer

    Jan 2017 - Oct 2019

  • Entertainment and Promotions Team – Lead

    Jan 2015 - Jan 2017

  • Entertainment and Promotions Team

    Jan 2014 - Jan 2015
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  Sharyland utilities, l.l.c.

  Feb 2014 - Mar 2018

  • Ensure the quality standards set by the company are being met and followed accordingly • Review current processes and update as necessary • Audit work completed in efforts to reduce the amount of errors • Provide training to others on work-related tasks • Research historical customer data in relation to PUC complaints and compose documentation of findings for Sharyland’s regulatory department• Research methods to increase rating of our performance measures• Conduct billing training to all billing employees through WebEx• Assist customers and Retail Electric Providers with questions and concerns • Assist customers and Retail Electric Providers with questions and concerns • Assist customers via telephone and in person with their utility needs. • Process cancellations, new connect paperwork, and new customer packets. • Accept payments, prepare and make deposits.

  • Quality Assurance

    Jun 2017 - Mar 2018

  • Billing Representative II

    Apr 2017 - May 2017

  • Billing Representative I

    Mar 2016 - Apr 2017

  • Billing Representative

    Oct 2014 - Mar 2016

  • Customer Service Representative

    Feb 2014 - Oct 2014
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  Xcite, inc.

  Sept 2017 - Sept 2021

  • Manage all details of assigned accounts & act as liaison between company and all clients• Create custom package to deliver to client with highlights of partnership at end of season/event• Works at maintaining clients by building relationships and maintaining contact before, during, and after a project.• Create all contracts and invoices for clients as well as send out and follow up on signature and payment.• Collect and organize all assets received from client for event.

  • Senior Manager, Client Services

    Sept 2018 - Sept 2021

  • Manager - Client Relations & Accounts Payable

    Sept 2017 - Aug 2018
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  Dallas sidekicks

  Jan 2021 - Jan 2023

  Field producer
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  Versus systems

  Aug 2021 - Sept 2022

  • Head of Interactive Production

    Jun 2022 - Sept 2022

  • Director, Interactive Production

    Nov 2021 - Jun 2022

  • Senior Manager, Accounts

    Aug 2021 - Nov 2021
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  Dallas stars

  Oct 2021 - now

  Freelance
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  Transported labs, llc

  Sept 2022 - Jan 2023

  Vice president, accounts & activations
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  Cue

  Jan 2023 - now

  Director, client experience