Experience

• 

  Acharya informatics

  Aug 2011 - Apr 2012

  Trainee

  Worked on VB.NET & ASP.NET.Major ProjectSchool Management System; C#.Net Front end and MS-Sql Server Database back end; Laptop Inventory System; Vb.Net Front end and MS-Sql Server Database back end

• 

  Wide vision technologies

  Feb 2013 - May 2013

  Ios developer trainee

  LiveProjectI-phone AppWhere’s My Card(Magical Trick Game)Key RoleInterface designing, logic development and implementation.Technology UsedObjective C, Xcode 4.5Project URLhttps://itunes.apple.com/us/app/wheres-my-card/id632116639?mt=8

• 

  Vedic rashtra

  Jan 2014 - Apr 2019

  Social media coordinator

  Manage my own Facebook Page Vedic Rashtra from last 5 years. Currently, having more than 10 thousands Likes on my page. Currently Post reach is above 102.7k and post engagement is 13.5k.Run paid Ads as well in post reached to 1393 people and 25 link clicks.Also, develop the site of Arya Lekhak Parishad on WordPress using plugins and slider.

• 

  Teleperformance india

  Sept 2015 - Nov 2016

  Operations executive

  Responsible for ensuring customer satisfaction by handling question related to US Riders via e-mail using Zendesk.Resolved customer email request for assistance related to their ride in Uber cab.Ensured all customer communication are professional, accurate and timely.Prepared resolution content for inclusion in the support knowledge base.Performed other administrative tasks are assigned or worked as Subject Matter Expert to trained & support the trainee employees on the production floor. Show less

• 

  Saglus (dotcompal.com)

  May 2017 - Dec 2023

  1. Responsible for handling customer queries, service calls, live chats and all escalted issues using Zendesk.2. Conduting Live Workshops or Demo sessions to provide product training and answer queries to customers.3. Manage a team of CRM executives and trained to new team members of Customer Success department.4. Worked closely with the sales & marketing team to ensure there is a inspiring and relevant content, tested software for customer success.5. Regular follow-ups with Joint Ventures to get more sales & revenue. And try to find more Joint Ventures for more business opportunities.6. Good knowledge and experience in using a SaaS based products.7. Supporting and assisting the Manager - Customer Success with marketing plan developement and customer success planning. Show less 1. Work on different digital marketing softwares like DotcomPal, AcademyPro, Agenciez, MailZingo, MailPrimo, ShopMozo etc.2. Responsible for handling customer queries on email and submitted a daily activity report to management.3. Provide assistance with the technical issues on Skype or via LogMeIn remote software. Install the software on the Customer C-panel hosting.4. Facebook support and handle Live chats of Sales page.5. Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.6. Testing of software to guarantee the most efficient approach for the organisation and its customers.7. Create Product videos for sales page and training videos of software through Camtasia for customers.8. Supporting and assisting the CRM Manager with marketing plan development and customer success planning.9. Contacting Joint Venture Marketers for promoting our products on Skype, Facebook and other social media platforms.10. Create Landing Pages, Video Channel, marketing campaigns, online store using DotcomPal.11. Integration of the software with different social media platforms by creating the developer apps to get their API keys.12. Integration with different autoresponders through their API's to grab the leads.13. Product Indexing on JVZOO, WarriorPlus and PayDotCom MarketPlace.1.4 Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.15. Provide product training to new team members to improve their performance levels.16. Use JIRA for Bug fixing, escalations and internal assignments. Show less

  • Manager - Product & Customer Success

    May 2022 - Dec 2023

  • Team Lead - Customer Success

    Jan 2022 - May 2022

  • Assistant Team Lead - Customer Success

    Nov 2021 - May 2022

  • Senior Executive - Customer Success

    Apr 2021 - Nov 2021

  • CRM Executive (Online Marketing)

    May 2017 - Apr 2021