Experience

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  Tektekies

  Jan 2008 - May 2011

  Desktop network support

  Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passionSuccessfully configured Cisco routers and switches, while setting up new accounts, e-mail and permissions, group policy and other critical elements with precision and tact Installed MS Office, Antivirus program, Windows XP, Windows 7, reimage desktop Norton Ghost, setup printers, map network drives, install WinZip per department requirementsRoutinely trained users on new software and a new OS, while resetting print queues and passwordsEstablished a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion Developed strong functional and operational knowledge throughout the process in a professional and conducive manner**Achievements Snapshot**Replaced network card, video card, hard drive, memory, CD ROMs, cleaned users system with viruses and spyware, rebuild systems, network cablingEstablished documentation of new problems with the system, while supporting NetApp implementations, configurations and Disaster Recovery in Linux, UNIX and Windows environments Show less

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  Rogers communications

  Jul 2011 - Sept 2013

  High speed tech support

  Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed Resolved customer Internet issues at home, while setting up Windows Live mail 2008 - 2011, Outlook 2000 – 2010, Mac Mail and secured networks for customersPerformed NetApp implementations, configurations and Disaster Recovery, while working in Linux, UNIX and Windows environmentsEmployed expertise and skills in Active Directory, NIS Authentication, Networking and SAN, while also performing functions with Oracle, Sybase Database, Cisco and Brocade Switches configurationPerformed routine tasks in all versions of Data ONTAP, while implementing protocols such as NFS and CIFS, FC, and iSCSIAssisted in effective development of policies and operating procedures to facilitate functional elements and ascertained goals Attended regular operational meetings to address any operating problems that arise, whilst formulating strategies and tasks to ensure effective resolution Utilized critical thinking and expert communication to solve problems during irregular situations **Achievements Snapshot**Applied disaster recovery technology and mechanisms while using Snapmirror, Snapshots, Snaprestore, Syncmirror, Snapvault and SnaplockEstablished daily operations and procedures using tools such as DFM, Snapdrive, SME, as well as scripting languages such as Perl, and K Shell Show less

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  Pbs systems inc.

  Oct 2013 - May 2023

  Technical support specialist

  Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely mannerConducted results-oriented travel to dealerships in Canada and the USA, while setting up PBS Windows Server 2008, 2016, firewall, printers and POS systemsEstablished setup connections between sites using a VPN, while devising port forwarding so PBS office in Canada and USA can access PBS Server at the dealership in a timely mannerRobustly set up backup4all and Symantec backup, and Veeam while also configuring LAN, WAN and VPN access between sitesSet up RDP connections, VPN access for users when away from the dealership, while following company policy per installing new hardware with tact and diligence Established setup for prints on site or remotely with the users’ help set up map drives, while efficiently responding to opened tickets or email with utmost tact and timeliness Coordinated and managed multiple projects that support Operational ExcellenceResearched and responded to client inquiries and explained transactions to their satisfaction**Achievements Snapshot**Spearheaded routine analysis on circuits with alarms and warnings to prevent a critical service disruption, while troubleshooting routers/switches for errors, signal/light levels, traffic, latency/drops, and confirming the port configurationFacilitated tasks with carriers and field technicians to complete installations, resolve incidents, and restore service in outage situations Show less