Experience

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  Bombardier

  Jul 1995 - Aug 2004

  Systems administrator

  Advanced to senior systems role to provide IT leadership for Mortgage Company’s technology infrastructure located in facilities international and nationwide. Managed systems conversions and performance tuning and monitoring of applications/systems. Help set long-range technical direction and capacity plans. Analyzed all aspects of Thin Client deployment for multiple workstations to ensure a smooth migration. Created desktop standardization and dashboards and provided ad-hoc reports using MS Access and SQL Query Analyzer. Documented workflows and executed comprehensive training plan to mortgage staff. Reviewed documentation for validity/completeness, and assisted in overall project documentation. Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability. Helped introduce a new software development methodology that contributed to faster turn-around times with loan applications. Served on team that ported MS-DOS environment to a Windows-based, client/server solution. Efforts averted the threatened loss of customers who were transitioning to Windows and provided a more user-friendly GUI. Created automated daily stats report that reduced errors. Show less

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  University of florida jacksonville healthcare inc.

  Jul 2006 - Oct 2014

  Office of the General Counsel – accepted and process subpoenas for medical and billing records requests as well as deposition request for faculty. Arrange and organize travel for attorney to speak at national conferences and local events. Maintain billing invoices and ensure timely payment for all outside counsel. Ensure proper filing of legal matters and prepare for offsite storage if files are no longer needed onsite. Schedule meetings, conference calls and teleconferences daily for attorney, Privacy Manager, Contracts Director and Audit Director.Office of Physician Billing Compliance – maintain schedules and arrange meetings and conferences call for director, lead analyst and auditors. Arrange and organize travel for director to speak at national conferences and local chapter events. Ensure proper storage procedures and arrange for offsite storage pickup for audit records. Reconcile monthly variance and budget reports. Print and update on call schedule binder for all departments in clinical setting. File all ARNP protocols delivered. Sort any Medicare/CMS billing statements that are delivered and find respective departments then hand delivered to the Business Group managers for processing. Ensure accuracy of minutes taken at meetings and audit interviews. Show less Handled all word processing and typing. Entered data for reports. Answered the telephone and represented the company in a professional and businesslike manner. Created, organized, and set up an employee management system resulting in timely evaluations being completed. Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the director of laboratory services and four managers. Maintained database and ensured the delivery of premium service to staff. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work. Communicated effectively with multiple departments to plan meetings and prepare documentation. Established strong relationships to gain support and effectively achieve results. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared correspondence. Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service. Reconcile monthly outside laboratory invoices, checked results within LIS. Show less

  • Executive Assistant Offices of the General Council and Physician Billing Compliance

    Apr 2014 - Oct 2014

  • Laboratory Administration Assistant

    Jul 2006 - Apr 2014
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  Jax spine & pain centers

  Oct 2014 - Jun 2016

  Manager - health it systems, hipaa and compliance, meaningful use analyst

  IT - Secure and Maintain Modernizing Medicine's EMA and Allscripts EHR/PM systems including all modules such as Clinical Customization, Reporting, Input/Output Administration and System Security manager. Crystal Report writing custom reports.Marketing – Oversee all social media, health fair events, website and print advertisingHIPAA & Compliance – Educate staff during new employee orientation and annually for all, audit work logs within EMA and Allscripts system. Report and document all incidents and violations.Medical Records – manage staff with incoming and outgoing requests for records from patients, doctor’s offices, insurance companies and law firms.Meaningful Use – Implemented all elements for reporting all core and menu measures for CMS. Ensure all menu and core measures are kept up to percentage required to attest for MU for four providers.Assist as needed with employee payroll in Paychex system online as well as time and attendance reports and fixes. Show less

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  Nxstage medical, inc.

  Jun 2016 - Apr 2018

  Administrative facility support

  Responsible for providing support by maintaining organized records; coordinating information with the nursing team, dietician and social worker. Manage and coordinate billing services as well as hospital, laboratory and regulatory services. Manage supplies and inventory to meet patient and business needs. Assist and support the Management team in achieving quality patient care and satisfaction, staff development, business management, teamwork, culture and employee satisfaction.• Inventory Management - purchasing, receiving, monthly inventory counts.• Front desk duties include interfacing with customers, patients, physicians and all guests.• Coordinate and schedule appointments to meet all customer and staff needs.• Demonstrates applicable knowledge of policies and procedures related to position.• Manages information utilizing appropriate manual or electronic systems as required.• Maintains and updates all necessary records and reports, including the Renal Network data base – i.e., Crown Web; and NHSN (National Healthcare Safety Network) for CDC as well as any other reports deemed necessary.• Accurately collects, prepares, verifies and maintains patient data entry. • Manages information utilizing appropriate manual or electronic systems as required. Assist in accounts payable/receivable.• Market outreach to nephrology groups and area hospitals; assist in preparing luncheons for clinicians and document preparations.• Completes verification of patient insurance and tracks active policies ongoing as required. • Enters all billable services into EMR and other electronic system as required• Market Annually for the National Kidney Foundation• Manage Clinic Contracts and Agreements Show less

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  Ideal deals, llc dba ideal aluminum products

  Apr 2018 - Feb 2020

  Sales support associate

  Responsible for all data entry onto an Excel spreadsheet known as the WIP (Work in Progress) in as timely a manner as possible. Copying routing sheets and work orders to make order packets to distribute to the production departments. Filing of orders, throughout the day to avoid a backlog, in the Open Order carts and assisting the sales team in any capacity needed. Creating and scheduling any Return Material Authorizations needed on material that is damaged in shipment or ordered wrong. Assisting the CEO with monthly reports. Show less

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  United states postal service

  Jun 2019 - Jul 2019

  Rca
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  Rv one superstores

  Feb 2020 - Nov 2022

  Warranty administrator

  Knowledge of equipment mechanics and skills in communication to deliver the best services possible tocustomers in need of repairs or maintenance. Work closely with the service writers and technicians to be sure that work is being documented, reported and recorded in a timely fashion. Contacts Manufacturers and OEM’s to obtain authorization to perform repairs. Applies for payment after authorization and repairs are completed. Follows up on collecting warranty payments. Works closely with technicians to understand and relay needed repairs to Manufacturers. Show less

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  Blue compass rv

  Feb 2020 - now

  • Warranty Market Manager, Florida Region

    May 2023 - now

  • Warranty Administrator

    Feb 2020 - now
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  Avon

  Jun 2021 - now

  Independent beauty consultant

  www.youravon.com/felishascott