Experience

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  Ibm

  Aug 1999 - Oct 2001

  Andean planning analyst

  Colombia, Peru, Ecuador and Venezuela businesses

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  Pfizer

  Jun 2002 - Aug 2004

  Planning and international trade coordinator

  • Carried out planning process for more than 1500 SKU’s pharmaceutical and Animal Health products in Colombia with Product Managers and ensured efficient clearance process • Acted as first point contact with foreign production plants in Europe, USA, and South America, dealing with shipments, invoices, transportation, tracking, and arrival conditions• Participated in Manugistics implementation process and a superuser• Created, maintained, and issued reports such as inventory, KPIs, and logistics expenses Show less

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  Msd

  Dec 2005 - Jan 2008

  Planner- buyer

  • Planned sourcing of imported raw materials, local packing components, and finished goods according to forecast sales, inventories and ABC class, MRP settings, to achieve Production plan in Colombia• Lead new products logistics processes for launches with Product Manager and Marketing• Tracked for international transportation, shipments, clearance process, and Quality approval• Unified sourcing process in Latin America (5000 suppliers) and looked for the best local suppliers to get regional advantages and performed audits with Quality Area• Maintained correct and accurate Material Master data: units of measures, life cycle, ABC class, MRP settingsAccomplishment: Right first-time award, Improvement Supplier process 2007 (Savings for 50K and System Implementation) Show less

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  Medtronic

  Jul 2009 - Sept 2013

  Regional planning supervisor

  • Executed and improved replenishment process with suppliers within Medtronic Manufacturing sites and DC• Provided leadership in the Forecast process for Latin American Countries, executing and improving forecast accuracy.• Measured and managed slow-moving, excess inventory, close to expiring, obsolete items and backorders to minimize the patient impact• Implemented Demand Solutions software to accurate forecast for the business units• Created Six Sigma projects to improve labeling capacity at Warehouse by 25% and reduce Imports time process at the port by 60%• Kept control for order release management from Manufacturing sites and customs clearance processes.• Developed efficient processes for planning and customs activities through lean methodology• Reviewed tenders and unexpected government business to achieve inventory targets within the Andean Regional• Led improvement activities in Supply Chain to achieve specific goals in cost and time reductions.• Met KPIs defined and presented results to Regional Team on monthly basesAccomplishments: Excellence in operations project improvement in Latin America 2012 (Savings for USD 200 K)Best Latam Planning Team, 2010 and 2011 (Forecast accuracy 90%, Fill rate 98%, and Backorder 0.5%)Outstanding Employee 2009 (most collaborator, innovator and reliable) Show less

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  Stryker

  Jan 2014 - Mar 2016

  Customer service and warehouse chief

  • Consolidated the order process management for Distributors and end customers in Colombia, serving international markets as Puerto Rico and Caribbean countries: handled invoices, claims, backorders, and returns. • Developed regular meetings with business stakeholders to ensure alignment of services and establish priorities in operations• Managed customer escalations/requests • Oversaw recruitment, hiring, onboarding, and training of customer service staff to further company goals and sustain a high level of services for internal and external customers.• Collaborated closely with Planning and Imports teams to defined operations strategies • Created scorecards metrics & KPIs to measure results and identify improvements in the Region.• Developed SOP to standardize operations and Led internal Audits program with Quality Area Show less

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  Abbott diagnostics business

  Mar 2016 - Jun 2017

  Supply chain manager

  • Created Supply Chain Team, developing local procedures policies and KPIs to standardize operations and created action plans by area (Customer service, Planning& Procurement, Warehouse, and Distribution)• Established a formal S&OP for 1000 SKU’ and defined inventory strategies with business partners• Controlled appropriate inventory levels to avoid back orders, excesses and expired products, scrap & obsolescence• Contributed to SAP implementation, set up, tests and feedback• Defined reverse logistics flow for medical equipment supporting the Technical service team and executing reverse logistics flow. • Led the movement from direct Operation Warehouse to a 3PL • Controlled and improved customer service with a Call center, procurement process, and distribution to fulfill promised services to internal and external customers • Delivered reliability, pro-active availability information, and effective product flow to achieve internal customer satisfaction.• Participated in launch planning processes and phase-out activities with the Product Manager and Marketing Leads.Accomplishment:Level Service improvement 2017 (95% call center performance, backorders control, storage, and distribution) Show less

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  Stryker

  Sept 2018 - now

  • Responsible for the day-to-day operations in Customer Service to ensure that an optimal level of service is provided to all of Stryker Canada’s internal and external customers• Provided visibility to the business through periodic reports such as shipments forecast by business unit, open sales orders, Obsolete ítems, 3PL available stock, electronic invoicing tracker, complaints, perfect order, quality accuracy in the ERP, queue phone processes, and Month-end reports by units. • Led the development and coordination of continuous improvement initiatives through lean six sigma methodologies.• Created and tracked KPI’s to measure performance by functions and mini teams.• Developed regular meetings with business stakeholders to ensure alignment of processes, establish priorities in operations and create initiatives to improve supply chain flow.• Oversaw reserve logistics flow with customers, DC, vendors, and outsourcing to ensure policies and efficient operations. Show less

  • Manager, Customer Service

    Jan 2022 - now

  • Associate Manager, Customer Service

    Jan 2021 - Jan 2022

  • Supervisor, Customer Service

    Sept 2018 - Feb 2021