Experience

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  Sp group

  Mar 2013 - now

  • Well versed with EMA legal framework and codes of practice, i.e MSS Code, Code of Conduct for Retailers etc• Worked with EMA to analyze electricity consumption data to generate consumer load profiles• Involved in development of business processes for Full Retail Contestability.• Coordinator and lead tester for SAP (EBS) system regression testing; • Implemented IT system change requests to improve work processes, resulting in savings• Assist client relations department with retailers and customers’ queries and manage expectations.• Work closely with the team to ensure compliance with SOPs and ensure KPIs are met.• Liaise with other departments to resolve daily operational issues• Analyze current work processes and identify areas for improvement• Investigate causes of validation errors in Meter Data Management System and validate the errors • Involved in Initial Retail Contestability UAT, test script & test data preparation according to the business requirements.• Attended 2-day EMC training programme : Understanding Electricity Markets Show less

  • Executive Officer

    Jan 2019 - now

  • Executive Assistant (Team Lead)

    Jan 2016 - Dec 2018

  • Executive Assistant

    Mar 2013 - Jan 2016