Experience

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  Grand hyatt cairo

  Jun 2010 - Aug 2010

  Kitchen trainee

  Ensure consistency in quality of dishes at all timesSupervise and coordinate all preparation and presentation in sectionPlan production to facilitate daily requirements

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  Ritz carlton

  Jun 2011 - Aug 2011

  Food beverage trainee

  Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contentsEnsure that all before/after service mise en place is completed to the correct standardComply with Company Health & Safety, and Fire Regulations and proceduresAdhere to the Company disciplinary policy when necessaryMaximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques Show less

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  Hotel amarante pyramids

  Oct 2012 - Dec 2012

  Guest service agent

  Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure •Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed •Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests •Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries •Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels •Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures •Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems •Maintain the privacy of all guests by ensuring that no details of the guests are disclosed •Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings. Show less

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  Ihg - intercontinental hotels group

  Jul 2013 - Sept 2013

  Guest service agent

  TrainingDuties :Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure •Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed •Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests •Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries •Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels •Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures •Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems •Maintain the privacy of all guests by ensuring that no details of the guests are disclosed •Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings. Show less

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  Holiday inn

  Dec 2013 - Sept 2015

  Front desk supervisor

  Duties:* supervise my colleagues,*checking rates*handle blocking for arrivals*handle complaints*following PMs status*arranging for groups arrivalProvide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure •Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed •Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests •Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries •Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels •Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures •Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems •Maintain the privacy of all guests by ensuring that no details of the guests are disclosed •Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings. Show less

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  Hilton worldwide

  Sept 2015 - Jun 2017

  Leisure and Corporate accounts

  • Regional Sales Executive

    Dec 2016 - Jun 2017

  • Regional Sales Coordinator- Acting Sales Executive

    Sept 2015 - Nov 2016
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  Fairmont nile city

  Jun 2017 - Nov 2019

  Assistant sales manager - travel

  Handling leisure & GCC market accounts

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  Porto hotels - amer group

  Dec 2019 - Aug 2022

  Regional senior sales manager
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  International telecommunication union

  Jul 2020 - Jan 2021

  Junior quality assurance officer & vp intern board association

  Internship - Automated Translation Services (TSB/OPD)

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  Hilton cairo heliopolis

  Aug 2022 - Feb 2023

  Cluster sales manager

  Handling Leisure segment

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  Four seasons hotels and resorts

  Feb 2023 - now

  • Sales Manager

    Jun 2024 - now

  • Sales Manager

    Feb 2023 - Jun 2024