Martin El Dakak

Experience

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  Goma Aps

  Jan 1991 - Jan 1994

  Account manager.
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  Post Danmark

  Jan 1994 - Jan 2003

  Account Manager

  Key achievements:• Developed supply chain logistics solutions to large and medium-sized enterprises.• Advice and Identification of business needs.

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  PBS A/S

  Jan 2007 - Jan 2008

  IT System Developer, Maintenance, Tester,IT- Coordinator

  Areas of responsibility:• Working closely with customer to understand their needs.• Developed requirements specification. • Developing and maintaining of Service levels agreement (SLA). • Incident management, including follow-up of services compared to the SLA with the customer. • Configuration and document management. • Managing the day-to day operation and development aspects of project E-faktura system. • Reviewed Design documents. • Implementation of OF-nemkonto project in production.• Resolving/escalating problem issues. • Identified and solved problems and known errors in operation.• Developing plans to ensure a stable operation. Key achievements:• Managing diverse team members both onside and offshore. • Programming experience in Cobol, Java, XML, PHP & SQL. Systems knowledge:• Money transfer services, system OF & Nemkonto and E-faktura. Show less

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  Nets | Denmark

  Jan 2009 - Jan 2011

  IT System Analyst, QA Tester, Configuration Management, Offshore Manager, IT-Coordinator

  Areas of responsibility:• Performed business and system requirements analysis.• Prepared and planned of system, integration and acceptance tests.• Executed tests, programming and configuration & document management.• Managed and maintained changes requests and incident associated with system bug fixes. • Created and established of best practice procedures to ensure efficiency and avoid productions problem in operation.• Worked with Onside and offshore IT development teams. Key achievements: • Managing the day-to day operation and development aspects of project Pre-Settlement Delivery (PSD) in connection to clearing and settlement of retail payments in Denmark. • Participating in managing, planning and execution of system test project Pre-Settlement Delivery (PSD). Systems knowledge: • Clearing and settlement of retail payments in Denmark. Show less

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  Nets | Denmark

  Jun 2011 - Jun 2015

  Scrum Master,IT-Coordinator,IT System Analyst,Test & Configuration Management, Offshore

  Areas of responsibility:• Managing the day-to-day operational aspects of project using key management disciplines.• Working closely with customers to understand their requirements.• Arranging and managing project related meetings.• Producing and maintaining a project plans using different techniques and tools, f.ex. Work break down, estimation, milestone planning and working implementation plan. • Creating and managing documentation of technical solution. • Identify business needs and technical analysis of project targets. • Managing the Sprint backlog based on prioritized tasks from the Product backlog in collaboration with Product owner and development team. • Facilitation and process control of Sprint planning, review and retrospective.Key achievements: • Planning, development and implementation of user interfaces to IT Payment systems DK, including Anti-mony laundering project, LS (Leverandørservice), OF (Overførselsservice). • Implementation and execution of agile development process. • Implemented of synergies projects in Nets Danmark A/S.• Managing of IT development teams (Onside and Offshore).• Supported planning and implementation of IT related components of projects in Business Process Management. Systems knowledge: • Money transfers services in the financial sector. Show less

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  Martin El Dakak

  Jul 2015 - now

  Agile Scrum Master & IT projekt manager