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Richard Mullen

Richard mullen

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location of Richard MullenUnited Kingdom
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Followers of Richard Mullen356 followers

  • Timeline

  • About me

    Joint Founder at Chick-a-go

  • Education

    • Morton school

      -

    • Carlisle college

      2000 - 2004
      Hnd

  • Experience

    • Yeomans

      Jan 2004 - Sept 2004
      Administrator

      FilingAnswering telephoneCreating business documentsDealing with customers

    • Focus diy

      Apr 2005 - Oct 2007
      Customer service assistant

      Serving customersProcessing customer ordersAdministrative work

    • Cumbria constabulary, united kingdom

      Oct 2007 - Mar 2011
      It service administrator

      Supporting and maintaining a number of ICT systemsLiaising with users and product suppliers if any issues ariseDocumenting change controls for any system upgradesProblem solving and analysing issuesWriting SQL data extracts through Oracle and SQL query analyserInstalling software on Windows 2003 serversWriting user guides and technical documentationMaintaining force website using ASPSoftware testingLooking after Citrix servers on Windows and Unix platformsProviding responses to user queriesCreating reports in Oracle DiscovererProviding information on data protectionDeveloping in house software with VB and C#Systems administrator for Oracle HRMS Show less

    • Carlisle

      Oct 2010 - Aug 2017
      Learning disabled community coordinator (voluntary)

      Arranging social eventsMaking sure vulnerable people are saveActing as a friend/ buddyHelping people to lead independent livesAdmin work

    • Cpm uk limited

      Mar 2011 - Mar 2012
      Store brand ambassador

      Cooking and demonstrating food in ASDA storesPromoting different food productsMarketing the ASDA brandEngaging with Customers Asking customers to try the productSell new products

    • Nhs

      Jun 2011 - Oct 2011
      It service desk analyst

      Providing first line supportLogging calls on call management systemLiaising with usersProblem solvingFixing Hardware issues such as servers, printers and photocopiersSoftware installationsPrinter installationsEMIS LV AdministrationGhosting (Imaging) machinesCreating new users/groups in Active Directory

    • Capita property and infrastructure

      Jan 2012 - Jan 2014
      It systems administrator

      Providing first line supportLogging calls on call management systemLiaising with usersProblem solvingSoftware testingAdministrating custom programsVisual Basic programmingWindows 2010 server configurationOracle database administrationApex DesignOracle Forms AdministrationSQL serverCreating new users/groups in Active Directory

    • Hydrant ltd

      Jan 2014 - Jun 2016
      Customer support lead

      Providing first line supportLogging calls on call management systemLiaising with usersProblem solvingSoftware testingDrupal AdministrationWeb site Administration

    • Health and education cooperative

      Jun 2016 - Dec 2016
      System administrator

      Website AdministrationProject managementDemonstrationsUpdatesDatabase AdministrationDrupal

    • Mencap

      Jun 2016 - Dec 2016
      Social work

      Assisting vulnerable adultsHelping people live independent livesAdministrationSupport

    • A1 lap fencing & garden products

      Aug 2016 - Dec 2016
      Website administrator

      Web administrationWebsite updatesPromotional sellingSales and marketingWordPress

    • Cn group

      Dec 2016 - May 2018
      Web administrator/technician/developer

      Website AdministrationWordpressInstapageAlfa MediaSecond StreetDatabase AdministrationLiaising with usersmaintaining website

    • Self employed

      Sept 2018 - Apr 2020
      Self employed - software developer

      Chick-a-go - Farming equilibrium programWindows 10 Installations - SellafieldWebsite UpdatesWeb Intranet creation - WCFSonos - Installations

    • Peter tyson audio/visual

      Dec 2018 - Jan 2020
      Web developer

      Website UpdatesMagentoUpgradesStock ControlAdobe PhotoshopGimpphp

    • Disability association carlisle & eden

      Mar 2020 - Mar 2020
      Disability campaigner

    • Chick-a-go

      Apr 2020 - Sept 2021
      Joint founder/mysql dba

      Initially as a partnership with Tyne FarmIn September 2018 a software solution was required, instead of the cumbersome paper based system Tyne farm currently had. The solution involved creating a MySQL database with a C++ back end and a web front end. This was implemented and ran for two years, but improvements were hard and hard coded meaning they were time consuming.With the Covid-19 situation and having time on our hands a decision was made to update the system to PHP. This involved a team of three Ravi Sanda, Richard Mullen and Jon Tonkinson, who initially met at college coming together to start Chick-a-go. The solution was presented to Tyne farm who implemented it straight away. The next goal is to improve and market the company in order to take the product to market so other farms/chicken keepers can benefit from.Due to time differences, I decided to take a step back from the business as of September 2021 and was later sold - asked to help Ad Hoc as a new system is in development. Show less

    • Northern rail industry leaders

      Sept 2020 - May 2021
      Accessibility officer

      I was asked by Northern rail to work with other NAUG members to create an accessbility plan, especially around Covid-19 restrictions.

    • Disability association carlisle & eden

      Oct 2020 - Sept 2021
      Information officer

      I was asked to help set up and run a helpline for DaCE for disability related queries. I scoped the project and set this up using Freshdesk to log the calls and create a knowledge base so other members of the team could log in and help with tickets.We hope to go live in November. I'll be helping with the system but i'll also be dealing with queries and updating the knowledge base on various channels.

    • Cumbria county council

      Sept 2021 - Jun 2023

      Responsible for the maintenance support of the schools Capita system of school student records.Schools ICT - Responsible for schools in Cumbria IT issues.School Census. Taking calls and logging them on the call logging systemResolving 1st/2nd line issues

      • Systems Development/Information Officer

        Dec 2021 - Jun 2023

      • Service Desk Analyst

        Sept 2021 - Dec 2021

    • Department for transport (dft), united kingdom

      Jun 2023 - Aug 2023
      Data analyst/developer

      Temporary position to help analyse transport data, especially by rail and test/developer new system.

    • Chick-a-go

      Jun 2023 - Oct 2023
      Ad hoc mysql dba

      Asked to help out with data extraction, to import into a new system.

    • Hospice at home carlisle and north lakeland

      Aug 2023 - Mar 2024
      Data analyst

      Helping with data analysis for the fundraising team.Analysing data on Donorflex to help increase fundraising.

    • Seng choon farm pte ltd

      Oct 2023 - Jan 2024
      Mysql dba

      I was asked to help with the transition of Chick-a-go to their new system Ad-Hoc - MySQL

    • Cumberland council

      Mar 2024 - now
      Learning and development specialist

      Creating and uploading e learning SCORM packagesHR System Data analyses e5 system

  • Licenses & Certifications

  • Volunteer Experience

    • Carer

      Issued by Befriending scheme Carlisle on Sept 2005
      Befriending scheme CarlisleAssociated with Richard Mullen

    • Assistant

      Issued by Affordable Food Hub Carlisle on Jul 2020
      Affordable Food Hub CarlisleAssociated with Richard Mullen

    • Listener

      Issued by Samaritans on Mar 2005
      SamaritansAssociated with Richard Mullen