Experience

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  Cognizant technology solutions

  Dec 2009 - Dec 2011

  ● Led a high performance development team to develop and maintain websites for a global health care leader, Merck & Co.● Responsible for the smooth transition of project from requirement gathering phase to deployment.● Performed process optimization, reducing the development span of the project by 37%.● Responsible for Knowledge management, documentation and streamlining delivery processes.● Acted as single offshore point of contact for the clients across the globe for coordinating the proceedings of various the projects and timely completion of the team’s deliverables.●Played key role in Business continuity plans. ● Responsible for the smooth transition of projects from requirement gathering phase to deployment with Zero defects.● Cross-cultural experience with clients across Europe. Effective communication skills to establish and coordinate between globally located teams.●Involved in all phases of Software Development Life Cycle (SDLC) throughout the project including requirements gathering, analysis, design, implementation, testing and deployment. Show less ● Designed, developed and maintained the content management of 100 odd websites of Merck & Co, with Tridion and .Net as backend technologies.● Performed root cause analysis and resolved challenging technical and customer issues.● Automated the process used to generate report for support calls which improved the efficiency of the team.● Developed iVideo Uploader using ASP.NET which will be integrated to TCM● Responsible for Knowledge management, documentation and streamlining delivery processes.● Provided articles for Level 1 based tickets and SOP for repetitive calls which was a valuable source during the transition phase. ● Played a major role in conducting the knowledge transfer to the third party (vendors) on behalf of the client. ● Maintained client Audit related documents using Cognizant 2.0, worked on closure audit and completed critical items for AH project using Q-Smart Show less

  • Business Analyst

    Dec 2010 - Dec 2011

  • Programmer Analyst

    Dec 2009 - Nov 2010
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  Code

  Mar 2012 - May 2013

  Web coordinator

  ● Develop, maintain and troubleshoot department and faculty websites of University of Texas at Arlington.● Created, updated and maintained the faculty profile tables in the university database using queries in SQLyog.● Knowledge transfer to the end users namely professors and students for efficient use of the applications.●Customizing the application as per the inputs from end users by making the required technical changes●Developed designing and development knowledge on advanced reporting tools using SQL concepts as backend technology Show less

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  Cvs caremark corporation

  Jun 2013 - Aug 2013

  Business analyst -intern

  ● Performed Process mapping and RACI Matrixing for various enhancements in salesforce.com.● Played effective role in bridging the gap between customers and business by creating business requirement. documents through Joint Application Development (JAD) sessions.● Involved in development and establishment of best practices, consistent operating metrics and governance structure to ensure consistent delivery across enterprise. ● Optimized business procedures and customer relationship management using SFDC. ● Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates Show less

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  Cvs health

  Oct 2013 - now

  Manager, business analytics & project management

  ●Spearheaded the 'Welcome Season', a crucial annual program demanding intricate coordination of cross-functional processes. My leadership in this role has been pivotal, navigating the program's substantial financial implications & ensuring accuracy of critical metrics.●Conducted daily status briefings with senior leadership, providing updates on progress, challenges, & milestones, thereby maintaining alignment & securing the support needed for success.●Developed a robust data governance policy, resulting in a 20% year-over-year reduction in client contract spending & significantly increased client satisfaction.●Worked with cross-functional teams to understand varying needs, capture current processes, understand gaps, & suggest KPIs for their areas.●Partnered with IT developers & business teams to build proposals for process improvement initiatives resulting in a 15% increase in operational efficiency.●Provided strategic recommendations on volume forecasting, capacity planning, & resource allocation to the executive team leading to a 30% improvement in resource utilization.●Led entire lifecycle of SFDC enhancements & UAT.●Engineered sophisticated reports, scorecards & dashboards using SFDC & Tableau to deliver actionable insights to stakeholders●Served as a key partner to executive-level business & functional leaders, managing strategic initiatives for complex engagements.●Led live demo sessions to showcase new feature implementations & enhancements●Acted as a technical SME, guiding teams to deliver innovative solutions & measurable results, driving operational efficiency & strategic vision.●Administered Salesforce setup functions for new users & enforced security controls, ensuring compliance with HIPAA regulations.●Orchestrated Joint Application Development sessions, balancing multiple stakeholder priorities & resolving conflicts.●Designed & Implemented various SFDC components & additional system functionalities 10% earlier than scheduled time. Show less