Swati Verma

Experience

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  Info Edge India Ltd

  Jan 2014 - Dec 2019

  Manager

  Led a team of 10-12 customer success professionals for service delivery and business development.Managed key and retail account relationships, focusing on revenue generation and meeting targets by selling online recruitment solutions.Delivered new product training to clients and internal teams.Specialized in B2B selling and market analysis.Provided competitive market reports and insights on process complexities.Offered standard and customized solutions to clients across various sectors.Attracted new clients and maintained relationships with existing ones through excellent service delivery.Mentored executives for continuous improvement and optimized processes.Suggested and implemented product enhancements across departments.Acted as a mediator between technical and business teams to bridge communication gaps. Show less

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  HDFC Bank

  Dec 2019 - Dec 2021

  Business Analyst

  Participated in a platform transition project, helping HDFC customers shift to a digital savings account platform.Gained experience in virtual banking, managing various banking products and their functionalities.Implemented and maintained KPIs to ensure successful platform adoption and value generation.Led internal training and change management efforts to support process changes.Expertise in preparing BRDs, FRS, and user manuals.Skilled in agile methodologies, requirement analysis, and building strong client relationships. Show less

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  BlueRose Technologies

  Jul 2024 - now

  Consultant-Pega

  Working as a Pega Consultant for an internal project.