Anitra Lara-Smith

Experience

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  Centene Corporation

  Aug 2011 - Mar 2021

  Conducted quality audits, analyzed results, and counseled staff to bring work to, or above, standards and consistent with applicable policies, procedures and department guidelines.Ensured data accuracy met regulatory compliance standards. • Ensured the analyst met compliance regulatory requirements. • Assists in the writing and finalizing of business processes. • Provided extensive research assistance to assist analyst in correcting errors in membership. • Assisted other areas in the testing of new applications for the improvement of software. • Oversaw the intake and the publishing of the Enrollment departments business processes. • Consistently met monthly and yearly metrics. Show less Supervised a mixed team of 20 Business Analysts and Enrollment Analysts. Fostered a positive environment of continuous improvement and development. Created a high-performing environment for direct reports by setting expectations, providing direction and feedback. • Assisted the Compliance department with customer appeals. • Overseen three, successful, high financial impacting projects. • Trained and assisted new, as well established, team members. • Assisted other areas in the testing of applications for the improvement of software.• Identified top talent through interview and calibration process.• Ensured direct reports met monthly performance goals and workloads were balanced accurately. Show less Processed increasingly complex member issues in accordance with established company procedures and guidelines in a timely manner. • Ensured the accuracy and completeness of policyholder records. • Reviewed and provided feedback to complex questions and concerns from internal and external stakeholders by applying expanded knowledge. • Consistently met monthly and weekly metrics. • Project lead for several, successful, high financial impacting projects. • Trained and assisted new team members as well as established team members. • Assisted all Health Plans liaisons with escalated issues by using expanded knowledge. Show less

  • Operations Auditor II

    May 2017 - Mar 2021

  • Enrollment Supervisor

    Oct 2015 - May 2017

  • Business Analyst

    Oct 2014 - Oct 2015

  • Enrollment Processor II

    Oct 2013 - Nov 2014

  • Enrollment Representative

    Aug 2011 - Oct 2013
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  UnitedHealth Group

  Sept 2021 - now

  Enrollment Analyst