Teri Callihan

Experience

• 

  Continental Airlines

  Jun 1985 - May 1995

  Various Positions - See Below

  • Reservations Sales Supervisor, Reservations Trainer, Curriculum Developer, Operations Coordinator

• 

  The Travel Agency In The Park

  May 1995 - Nov 2005

  Support Team Supervisor

  • Responsible for all aspects of 16-member support team’s performance and productivity for Energy Services corporate travel agency.

• 

  CWT

  Nov 2005 - Mar 2014

  • Responsible for facilitating the implementation of new Energy Services clients.• Evaluated and facilitated the implementation of new programs and tools for the Energy Services team. • Managed 7 Energy Services onsite accounts located in the Houston area. • Responsible for all aspects of Travel Agent’s performance, productivity and client satisfaction.• Assisted in negotiating/implementing vendor contracts and general company policy/procedures.

  • Business Analyst

    Mar 2009 - Mar 2014

  • Operations Manager

    Nov 2005 - Mar 2009
• 

  ATPI

  Mar 2014 - Jun 2016

  Director of Client Services

  • Account Manager / Client Service Representative for oil and gas clients.• Negotiated vendor contracts with various air, car and hotel vendors on behalf of client.• Evaluated client’s travel program, implementing tools and processes to consolidate spend and reduce costs. • Conducted quarterly reviews, presenting to client breakdown of spend and travel trends.

• 

  BCD Travel

  Jun 2016 - now

  • Global Project Manager for the Client Data Services team, working with various internal/external customers to implement/modify client reporting requirements from inception, through testing and formal project closure.• Extensive collaboration with various internal programming teams and simultaneous management of numerous projects required.• Projects managed via both the waterfall and agile project management processes. • Account Manager / Client Service Representative for a major car manufacturing company.• Negotiated vendor contracts with various air, car and hotel vendors on behalf of client.• Evaluated client’s travel program, implementing tools and processes to consolidate spend and reduce costs. • Conducted quarterly reviews, presenting to client breakdown of spend and travel trends.

  • Global Project Manager

    Aug 2017 - now

  • National Account Manager

    Jun 2016 - Aug 2017