Michal Alexa

Experience

• 

  Ajilon

  Apr 2006 - Dec 2010

  OPSWARE programator responsible for creating automated flows capable of administrating UX servers and network devices, generating savings over 10000 tickets per month Starting as Solaris 2nd line support after year transferred to Platform and Oracle/Sybase 2nd line support 1st line UX support mostly for HP-UX

  • RBA automation analyst

    Dec 2008 - Dec 2010

  • Bafi 2nd line

    Jul 2006 - Nov 2008

  • UX internal administrator

    Apr 2006 - Jul 2006
• 

  HP

  Dec 2010 - Sept 2013

  - people manager responsible for ~50 UX agents direct manager for 21 agents, 1st/2nd/3rd line mostly providing Incident Management, Problem Management, Change Management, Configuration management in an environment of ~130 customers and ~6000 nodes (HP-UX, RHEL, SUSE, SunOS, VMware)- managing customer and account satisfaction, escalations and quality metrics control- cooperation on regular reviews for biggest accounts, presenting results, organization of visits and site tours RHEL server builder responsible for installing Virtual (vmware) and Physical servers (blade infra)

  • GOC UX manager/team lead

    Jan 2012 - Sept 2013

  • USGD UX project

    Dec 2010 - Jan 2012
• 

  Datavard - an SNP company

  Oct 2013 - now

  As a leader of the Data Innovation Lab team at Datavard, I'm fortunate enough to drive four engaging topics: Big Data with a focus on SAP & Hadoop Integration, Data Science, SAP Basis and internal IT Operations.Installation of SAP landscapes and Hadoop platforms; Migration of SAP landscapes to Cloud or between premises; Integration of SAP and Hadoop worlds; Data analyses of both SAP and Non-SAP data sources; Security aspects of Big Data management; Managed services for SAP and Hadoop landscapes; Big Data, SAP Basis and Data Science Consulting; Development of services as Customer 360, User anomaly behavior and more…I'm both thrilled and challenged to lead the team of professionals in the data-driven century. Show less 1st role BW Services SCL- managing a small dedicated team of SAP professionals working together on consulting projects- service delivery management as a team is part of the service line, higher corporate structure- activities within project management including supporting the acquisition of projects together with market team and partners- operative responsibilities including the hiring of consultants, budget control, escalations handling, and proper project closing- people management including personal feedback to and from team, personal development plans based on individual performance, strengths & weaknesses and business requirements- SCL role is part of the company management team- close cooperation with other peers and superiors to achieve company goals- an integral part in shaping company strategy and portfolio2nd role IT landscape manager- cooperation of full-time admins and a student team- main scope: internal IT landscape including server rooms, testing environments, and employees SW/HW- main goal: deliver world-class support to multicultural employee environment3rd role as Security officer and SPOC for IT process and project coordination- taking part in company budget creation, cost management- responsible for security processes Show less

  • Head of Solution Engineering

    Jan 2019 - now

  • Service Line Manager

    Dec 2015 - Dec 2018

  • Solution Center Lead

    Oct 2013 - Dec 2015